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Network Technician I- Mobile BOS

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Full-time
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Network Technician, MOBILE-BOSTON
We are looking for a Network Technician with a proven track record in:
  • Racking and stacking of network devices
  • Cable patching
  • Physical layer troubleshooting
  • Equipment disposal activities
  • Network troubleshooting


Position Details:

  • Hourly salary based upon the level of experience & skill-set
  • Contract position with possible extension(s) or hire
  • Standard Support Hours Mon-Fri 8:00am - 6:00pm (OT and weekends, nights; possible on call rotation every other week)
  • Mobile Worker: Supporting mainly MA/RI/NH and rarely ME/VT/CT (prefer candidates to reside in Norther/Northeastern MA)
  • Requires a valid driver's license and a dependable vehicle that can support a 6 foot ladder
  • Tools: Punch tool Toner & Probe Snips

Responsibilities:

  • The patching cabling between network equipment and customer's network
  • Structured cabling experience, must have basic cabling tools
    • The installation of power cables from equipment to power supply in rack/cabinet/closet
    • The installation, troubleshooting and de-installing network equipment
  • Install/swap out devices (e.g., phone, computers, cables, boards, edge routers, switches and etc.)
  • Install, troubleshoot, and de-install Network General remote Sniffers
  • Complete all hard and complex Move, Add Change (MAC) requests within the defined service levels
  • Act as interface between customer's associates and management
  • Provide hardware break-fix services for network infrastructure
  • Perform onsite call-through, data, voice, website and security testing
  • Perform back-up testing to ensure all systems are connected to the customer's network as directed
  • Support carrier testing of circuits
  • Assist with facilities efforts
  • Power and uninterruptable power supply (UPS) restoral
    • Water problems,
    • Emergency cooling restoration,
    • Fire suppression exercises, restoration, and post fire events
  • Support inventory management activities
    • Receiving inventory
    • Tagging of assets
    • Tracking spares (crash kits)
    • Ordering inventory
    • Updating inventory records
    • Prepare and return damaged equipment
  • Act as an interface, as needed, between associates at the applicable location and centralized project / operations / MAC management

Requirements:

  • Must be proficient in utilizing technical tools such as cable tester
  • Requires experience in working in communications closets
    • Must be able to perform rack and stack activities
    • Must be able to safely lift heavy objects
  • Must understand cable patching processes and procedures
  • Must be familiar with 66 Block and 110 Block cross connect procedures
  • Must have a basic knowledge of data communications networking.
  • Must be able to assist in troubleshooting issues
  • Must understand network terminology
  • Must be familiar with IP phone
    • Must be able to program Cisco phones
    • Must be able to install Avaya phones
    • Must be able to troubleshoot Avaya and Cisco phones
  • Requires good interpersonal communications skills
  • Must be able to explain technical issues in a way the customer will understand an issue
  • Must be able to interpret a customer's issue in a way that will allow technician to facilitate a resolution

Experience and Education:

  • 5 years of experience in data communications
    • Structured cabling experience installing, testing, terminating, and troubleshooting of CAT 5 & 6 copper cabling.
    • Installing and troubleshooting Cisco and Avaya IP phones
    • Must have a basic knowledge of Cisco Phones, switches and routers
    • Must have a basic knowledge of local and wide area networking.
  • Basic proficiency with MS Excel, Outlook, and PowerPoint
  • High school diploma or equivalent required

Last updated on Jun 23, 2023

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