Location: Harrisonburg Healthy Community Health Centers
Position: Medical Director
The mission of HCHC Is to provide patient-centered healthcare that is accessible and affordable for all.
About HCHC
HCHC is a non-profit 501(c)3 federally qualified health center, a true universal access medical facility. HCHC brings together an exceptional team of health care providers, a responsive and helpful administrative staff and a supportive Board of Directors to fulfill our mission of providing comprehensive primary care health services to anyone in the community regardless of their financial situation.
Position Summary
The role of Medical Director at Healthy Community Health Center (HCHC) is to provide high quality primary care services utilizing a team-based model to support the Mission, Vision, and Values of HCHC and to ensure the entire provider care delivery team meets this standard.
The Medical Director is a practicing member of the clinical team and utilizes HCHC’s electronic health record (eClinical Works) to document and review patient care services. The Medical Director models processes to achieve enhanced access to care, the Patient Center Medical Home (PCMH) model of care delivery, quality outcome metrics and patient satisfaction goals.
The Medical Director is a member of the Executive Leadership Team and serves as the Direct Supervisor for all health center medical providers to integrate the provision of health care services and achievement of strategic goals and objectives as set by the Executive Leadership Team and Board of Directors.
The Medical Director leads and participates in the peer review program of the health center to ensure compliance with regulatory and compliance guidelines and provides appropriate follow up, training, professional coaching and support needed by the health center provider team based on findings.
The Medical Director is responsible for oversight of the Quality Improvement (QI) Committee and supports QI initiatives that are deemed appropriate by the Executive Leadership Team in partnership with delegated health center staff.
The Medical Director collaborates most closely with the Chief Operations Officer (COO) to meet clinical strategic goals along with members of the Executive Leadership Team, Directors, and Managers to coordinate the training of provider and clinical staff to support delivery of health care services.
Responsibilities
Administrative
• Serves as an active member and clinical lead of the Executive Leadership Team to ensure safe, efficient, and effective processes are in place to support care delivery. This includes advice and counsel on medical practice issues, clinical operational processes, growth opportunities and strategic planning initiatives.
• Participates in clinical process evaluation and improvement efforts while working with various members of the leadership team, provider team and health center staff.
• Serves as the Direct Supervisor to all medical providers which includes, but is not limited to:
- Oversight of clinical practice and job performance.
- Coaching, counseling and performance feedback and improvement efforts.
- Works collaboratively with Human Resources and the Executive Leadership Team in supporting performance improvement, compliance and/or disciplinary issues.
- Completion of quarterly peer review processes and annual performance evaluations.
- Facilitates monthly Provider meetings to include clinical and professional development opportunities. This includes providing training directly or solicitation of outside resources in response to provider and Executive Team identified needs.
• Plays an integral role in the recruitment, interview process and retention efforts for provider team members.
• Participates in professional leadership development training opportunities that support the role of the Medical Director
• Works collaboratively with the Risk & Compliance Officer and management to address patient complaints of a clinical nature and takes effective corrective action when necessary.
• In conjunction with the provider and Executive Leadership teams, participates in developing, executing, and reviewing organizational documents to include, but not limited to; plans, protocols, policies and standing orders consistent with HRSA and other regulatory agency guidance.
• Participates in the review of patient health records and utilization studies of HCHC services.
• Conducts regular assessments in alignment with HCHC’s Quality Improvement Plan to ensure maintenance of quality practices for compliance with standards established by Federal, State, and other regulatory agencies.
• The Medical Director is present in clinical locations on a regular basis during operational hours to provide clinical consultation, medical care services, and supervision of provider team members.
• The Medical Director is also available via telephone for assistance with medical emergencies or patient referral.
• The Medical Director participates in the following committee meetings on a regular basis: Quality management, Safety and Risk Management, Executive Huddle, and HCHC Board meetings.
• The Medical Director is a champion of organizational standards in alignment with the HCHC’s Employee Handbook.
Clinical Care Delivery
• Provides comprehensive primary care within regulatory guidelines including diagnostic and therapeutic procedures, administering medical treatment and medications to include:
- Performs complete screening and routine examinations that reflect the nature of the patient visit, supports the applicable diagnoses and plan, and promotes good health.
- Orders, performs, and interprets routine laboratory tests. Notifies patients of results as appropriate.
- Assesses information and/or symptoms of patient by phone and prescribes treatment or referral to other appropriate resources, if indicated.
- Consults and instructs patients to facilitate recovery and promote patient self-care at home, as appropriate. Encourages wellness and restoration through continued follow-up care.
- Refers patients for specialized care, evaluation, and diagnostics based on identified clinical needs.
- Maintains accurate recording and reporting of patient conditions in the medical record.
• Collaborates and provides consultation with physician assistants and nurse practitioners on staff to assist with the coordination of patient care. This includes serving as a primary collaborator as well as co-collaborator for ACPs and signing Collaborative Agreements alongside other HCHC physicians as needed for non-independent practitioners.
• Supports efforts to ensure that clinical directives and information given to patients is clear and understandable.
• Demonstrates clinical practice that ensures the dignity, confidentiality and privacy of patients is respected and is consistent with HIPAA guidelines.