Job Title: Service Technician 3 (30% travel)
Location: Bartlet, IL
Job Type and Duration: Direct Hire
Pay rate: $28-38/hr plus bonus, retirement plans, and excellent benefits Position Overview: The Service Technician III is responsible for final assembly, testing, field installation and service. They will also participate in customer product testing, demonstrations, technician education, and final quality control inspection of machinery prior to shipment. This person may sometimes travel up to 30% of the time to non-local customer sites.
Functional Responsibilities: - Ensures all machinery installations, service, and warranty claims are handled professionally in a fair and timely manner through direct customer and representative contact.
- Provides technical support to engineering and manufacturing for machinery upgrades and configurations including written documentation of field corrections and problems for their use.
- Tests product samples supplied by the customer for the purpose of determining equipment compatibility and configuration.
- Leading the final quality and performance testing of machinery.
- Is involved in the customer contact and assistance during machinery acceptance visits.
- Reviews recommended spare parts lists for new machinery supplied by engineering.
- Identify opportunities to solve customer problems or make improvements to our standard practices where the end result is an increase in value to the customer.
- Keep work organized (5S) so nothing is left untested and testing is done in an efficient manner as possible.
- Correctly identify and communicate to department manager needed changes in other departments that eliminate repetitive errors or inefficiencies in test.
- Effectively use resources to identify failures and causes prior to and during service calls.
- Fully understand the scope of the service call to perform service efficiently.
- Communicate with customer what is failing and its cause. Inform customer of corrective action taken or to be taken and if this is a short term or long term solution.
- Keep accurate and organized notes and data from tests performed to assist in communicating during the problem solving process.
Education & Experience: - Associates Degree from college or technical school is preferred
- 1-2 years of experience in machine building or similar
- 5+ years as a Service Technician
- Basic PLC, Electrical (AC/DC Fundamentals).
- Basic Machine shop knowledge (Mill and Lathe Technology).
- Must know how to read detail drawings, operate basic machine shop equipment (drill press, mill, grinder), use basic hand tools, use basic measuring equipment (calipers, micrometer, scale).
- Read and understand assembly drawings, electrical and air schematics, and ladder logic.
- Travel required on regular basis for customer service, typically 25-30% annually.
ESPO Corporation www.espocorp.com View all open jobs at www.espocorp.com/jobs Leaders in Technical Recruiting & Staffing since 1965 We are an Equal Opportunity Employer and value the benefits of diversity in our workforce . All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and expression, national origin, disability, protected Veteran status, or any other attribute or protected characteristic by law. If you need assistance applying please contact us directly.
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Last updated on Oct 20, 2023