Accounts Receivable Specialist

 

Who Are We?

Bottomline is on a mission to be the world’s leading business payments company, aligning our team to the common purpose of transforming the way businesses pay and get paid.

It is a journey that goes around the world serving financial institutions and companies in more than 90 countries. Our offices across APAC are conveniently positioned to optimize our global reach. Sydney, Singapore, Bangalore, and Mumbai have state-of-the-art flexible workspaces, which truly reflect our energetic, innovative culture and mission to push the boundaries of the business payments space.

 Culture and Values

We are one global team, who work with and for each other in a drive to delight customers through excellent execution, which fuels how we create and grow sustained business value for our customers, our team and all who partner with us.

Our culture encourages people to be brave and curious, to drive to closure and to ensure our principles are lived out daily.

We excel at Bottomline because we are positive and passionate about building a #LifeAtBottomline.

Role

We are looking for a Accounts Receivable Specialist to innovate, win and grow with us in Bangalore Location! 

Position Summary:  The Accounts Receivable Specialist will work within the Order to Cash team to manage the efficient, timely and accurate payment of receivable balances from customers.  This role will reside with the accounting team in India, but it will support the accounting teams in the US and the UK.

Essential Job Functions:

• Daily reconciliation of and posting of cash receipts (ACH, Wire, Check), directly to ERP and to “Excel Masters”.
• Processes Direct Debits, Credit Cards and other online payment generation functions.
• Collect payment of delinquent balances using phone and email and internal resources.
• Responsible for daily communication, prioritization and follow up on diverse customer accounts.
• Maintain regular, collection-based communication with customers. Identify high risk accounts. Communicate potential risk and escalates to leadership appropriately.
• Investigate and resolve customer billing inquiries working with internal departments and system resources.
• Investigate and resolve cash application discrepancies.
• Ensure established procedures are followed.
• Reconciliation of accounts.
• Prepare and process credit (Credits to customer accounts) and debit adjustments (Returned Payments).
• Create manual invoices as necessary to correct billing anomalies for prompt payment.
• Maintain up-to-date billing system and electronic invoicing contacts.
• Follow up on refund or payment allocation of duplicate and over payments, credit and return credit adjustments.
• Carry out billing, collection and reporting activities according to specific deadlines.
• Manage regular communication via chat, emails, or calls with Parent company teams in the US & UK

Education and Experience:

• Proficient level of knowledge in Excel.
• Proficient in portal work and other web-based applications.
• Ability to work in a fast-paced environment.
• Ability to work on multiple projects simultaneously.
• Strong communication (written, verbal and listening) skills.
• Strong customer service and problem-solving skills.
• Strong attention to detail and able to consistently and timely produce quality, accurate work.
• Ability to work independently, and to work in a collaborative, team environment.
• Experience in a larger business/corporate environment.
• Graduate with B.com preferred.

We welcome talent at all phases of their career, understanding and supporting additional needs (where applicable) as we look to innovate, win, and grow together.

Bottomline is proud to be an equal opportunity employer. We are committed to treating all individuals in a fair and equal manner by creating an inclusive and open environment.

 

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Last updated on Oct 10, 2023