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Team Lead, UK Ad Intel (Quality Control)

Nielsen · 30+ days ago
Mumbai, India
Negotiable
Full-time
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At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

ABOUT THIS JOB  

The role is in place to support the Manager with the day to day running of the Quality team, with the focus on quality feedback, training and administration tasks. This role would suit someone who is organized, analytical and has a methodical approach to problem solving .

RESPONSIBILITIES

  • Planning and organising the team to ensure SLAs are achieved
  • Ensure there is a full understanding of coding rules across the teams
  • Report problems to line Manager and help to resolve them
  • Analyse quality and productivity reports to ensure targets are met
  • Provide feedback to the coding team in a constructive and supportive manner
  • Assist Manager in ensuring the team are constantly improving
  • Identifying problem areas and deliver training
  • Able to help with basic production tasks if needed
  • Ensure documentation is kept up to date
  • Ensure IT issues are raised appropriately
  • Recommend enhancements, changes to software and applications to make processes more efficient and eliminate data quality risks.
  • Recommend guideline reviews based on analysis of data inputs and research reports.
  • Coach and mentor direct reports.
  • Recommend personnel actions including hiring, termination, promotion and merit increases.
  • Coordinate training and re-training efforts for associates on team.

PERSONAL SKILLS

  • Strong skills in attention to detail
  • Planning and organizing skills are essential to ensure all SLAs are achieved
  • Delivery focused
  • Excellent written and verbal communication skills
  • Be competent in using the Google suite    
  • Good basic numeracy skills
  • Fluent in English (UK accent comprehension is a must)
  • Demonstrate both strong results focus and sensitive people skills
  • Be flexible and open to change

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.

Last updated on Feb 19, 2025

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About the company

NielsenNielsen provides data analytics and measurement services for media and marketing industries, helping clients understand consumer behavior and trends.

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