The Bazaarvoice Content Activation Solution (CAS) Technical Services team is hiring an Implementation Engineer with experience delivering custom integration technologies in a professional services capacity. As an Implementation Engineer, you will partner closely with client-facing and engineering colleagues in the US, UK, and Australia to deliver and support Bazaarvoice CAS products and services. This is a hybrid role that incorporates both business and technical responsibilities. Working hours are from 10 am to 7pm, and this team observes US holidays.
What You Will Do
- Implement Content Activation Solution (CAS) products for Bazaarvoice clients, including implementing and configuring custom web applications
- Manage deliverables and timelines for varying technical projects/tasks in a fast-paced environment
- Provide technical consulting and support for Bazaarvoice CAS products and services to client-facing colleagues and clients
- Work closely with Product and Engineering teams to resolve bugs and provide technical input for feature development
- Develop and execute queries on datasets using SQL and REST web services
- Develop tooling/scripting to automate tasks and perform data analysis
- Develop and maintain technical documentation
Who You Are
- 1+ years of experience in an IT role supporting software/SaaS client products or services
- Fluent English skills
- Strong analytical skills with strong attention to detail
- Strong verbal and written communication skills
- Basic or intermediate experience with scripting languages (e.g. JavaScript, Python, Bash)
- Experience with version control systems (e.g. Git)
Nice To Have
- Strong technical troubleshooting skills using industry-accepted best-practices and tools
- Experience managing deliverables and timelines for varying projects/tasks in a fast-paced environment
- Experience with project/task management systems (e.g. Jira)
- Basic or intermediate experience with front-end web development using HTML5, CSS3, and JavaScript
- Basic or intermediate experience with SQL
- Experience with cloud computing services platform (e.g. Amazon Web Services)
- Familiarity with REST web services
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Last updated on May 22, 2024