Why you should join dLocal?
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health, and learning benefits, among others. Being a part of dLocal means working with 900+ teammates from 25+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
What’s the opportunity?
The Payins Operations Response Manager will be the central point of coordination for all issues and requests reported by the Customer Success Team through Jira. This role is critical in ensuring smooth operational workflows by dispatching tasks to the appropriate Operations Teams across multiple countries, ensuring compliance with internal SLAs, and proactively identifying and addressing potential issues that may arise in other regions or with different partners. Additionally, this individual will generate detailed reports to provide visibility into operational performance at various levels, including country, region, merchant, and payment method.