Duration:0-12 month(s)
MAIN RESPONSIBILITIES
- Using your knowledge and exemplary service skills to resolve business inquiries, and ensuring the accurate and timely escalation and resolution of the issues.
- Provide day-to-day technical expertise and operational support to obtain highest degrees of production stability for trading application.
- Support applications for end to end trade lifecycle including trade execution and booking, market data, risk management, etc.
- Trouble shooting issues using technology skills (reading logs, basic SQL) and working closely with Level 3 development team to manage resolution of application issues.
- Monitor and improve monitoring of the booking application suite and proactively fix potential issues.
- Work with Application Development teams to implement fixes and improve stability.
- Work with the business, technology, and operations to manage competing priorities.
- Document, implement and adhere to operational and technical standards, best practices, processes, and procedures (problem/change/release/request management/service/time reporting).
- Assist with identifying and implementing areas for improvement within existing operational and technical processes and maintain related documentation.
REQUIREMENTS
ESSENTIAL SPECIFIC REQUIREMENTS/Objectives :
- Excellent knowledge of financial products and trade lifecycle
- Strong trouble shooting skills, technical skills especially in the use of SQL
- Highly disciplined, self-starter with the ability to multi-task and juggle competing priorities with an extreme level of detail, accuracy, confidentiality, diplomacy, and initiative
- Good command of the English language. Fluency in second world language is a plus.
- Ability to work effectively as a member of a team, demonstrate a responsible work ethic, high level of professionalism and sound judgment
- Must be willing and able to work flexible shifts (starting 7.30am ET or ending 7:00pm ET on different days)
- User focused and service oriented, with a proactive user approach
- Ability to work effectively as a member of a team, demonstrate a responsible work ethic, high level of professionalism and sound judgment
- Use of industry standard tools (Service Now/ITSM, Jira) is a plus
TRAINING AND OCCUPATIONAL EXPERIENCE
- Bachelor’s degree or foreign education equivalent in Computer Science or Engineering
- 5 years' experience in an Application support, Technology support or in a Service Delivery role particularly in the financial sector is preferred.
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Last updated on Apr 4, 2023