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Duration:0-12 month(s)
 
MAIN RESPONSIBILITIES
  • Using your knowledge and exemplary service skills to resolve business inquiries, and ensuring the accurate and timely escalation and resolution of the issues.
  • Provide day-to-day technical expertise and operational support to obtain highest degrees of production stability for trading application.
  • Support applications for end to end trade lifecycle including trade execution and booking, market data, risk management, etc.
  • Trouble shooting issues using technology skills (reading logs, basic SQL) and working closely with Level 3 development team to manage resolution of application issues.
  • Monitor and improve monitoring of the booking application suite and proactively fix potential issues.
  • Work with Application Development teams to implement fixes and improve stability.
  • Work with the business, technology, and operations to manage competing priorities.
  • Document, implement and adhere to operational and technical standards, best practices, processes, and procedures (problem/change/release/request management/service/time reporting).
  • Assist with identifying and implementing areas for improvement within existing operational and technical processes and maintain related documentation.
 
REQUIREMENTS
 ESSENTIAL SPECIFIC REQUIREMENTS/Objectives :
  • Excellent knowledge of financial products and trade lifecycle
  • Strong trouble shooting skills, technical skills especially in the use of SQL
  • Highly disciplined, self-starter with the ability to multi-task and juggle competing priorities with an extreme level of detail, accuracy, confidentiality, diplomacy, and initiative
  • Good command of the English language. Fluency in second world language is a plus.
  • Ability to work effectively as a member of a team, demonstrate a responsible work ethic, high level of professionalism and sound judgment
  • Must be willing and able to work flexible shifts (starting 7.30am ET or ending 7:00pm ET on different days)
  •  User focused and service oriented, with a proactive user approach
  • Ability to work effectively as a member of a team, demonstrate a responsible work ethic, high level of professionalism and sound judgment
  • Use of industry standard tools (Service Now/ITSM, Jira) is a plus
 
TRAINING AND OCCUPATIONAL EXPERIENCE
  • Bachelor’s degree or foreign education equivalent in Computer Science or Engineering
  • 5 years' experience in an Application support, Technology support or in a Service Delivery role particularly in the financial sector is preferred.

Last updated on Apr 4, 2023

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