Join our Ricart Buick GMC Chevrolet team in North Columbus. Ricart Automotive has been Columbus’ Top Place to Work since 2013! We offer competitive pay, a generous benefits package, opportunities for advancement, a family environment, a strong company culture, and more employee events than anyone in the industry!
At Ricart Automotive, we pride ourselves on delivering exceptional automotive service with a personal touch. Our dedicated team is committed to providing top-notch care to our customers and their vehicles. We are seeking a motivated and customer-focused Bilingual Service Advisor (Spanish/English) to join our dynamic team.
As a Bilingual Service Advisor (Spanish/English), you will be the primary point of contact for our Spanish- and English-speaking customers and service employees, providing expert guidance and ensuring a seamless service experience. Your responsibilities will include:
- Greeting customers and identifying their vehicle service needs
- Consulting with customers and service employees in both Spanish and English to understand their concerns and issues
- Recommending appropriate maintenance services or repairs based on customer needs and vehicle diagnostics
- Providing accurate estimates for service work and obtaining customer approval
- Scheduling service appointments and coordinating service timelines to meet customer expectations
- Communicating updates on vehicle status and any additional recommendations in a clear and professional manner
- Partnering with technicians and parts departments to ensure timely and accurate completion of service work
- Resolving customer inquiries and concerns promptly and professionally
- Maintaining accurate service records and ensuring a high level of customer satisfaction
Qualifications:
- Fluency in both Spanish and English (spoken and written) is required
- High school diploma or equivalent.
- Previous experience as a service advisor or in a customer service role in the automotive industry is preferred.
- Strong communication and interpersonal skills.
- Ability to explain technical information to customers clearly and understandably.
- Excellent organizational and multitasking abilities.
- Proficiency in using automotive service software and tools, especially CDK preferred.
- Valid driver’s license with six points or less.
Ricart Automotive is an Equal Opportunity Employer.
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Last updated on Jan 22, 2025