Account Manager (Retail - SMB)

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for an Account Manager at Lightspeed, you’re part of our APAC Retail team and you will be responsible for managing inbound sales for our retail stores based in the APAC market. Your role will be working closely with a large range of merchants to build rapport, understand their objectives and ensure they’re getting the best solution possible to help them achieve their goals.

What you’ll be doing:

• Act as a trusted Account Manager to customers who inquire about further Lightspeed offerings, to understand their requirements and provide solutions that add value to the customer, tailoring recommendations to the customers needs and preferences 
• Build trust and rapport and demonstrate active listening to support your focus of upselling and maximising account growth in every customer interaction
• Guide qualifying customers through their upgrade path from basic platforms to more advanced platforms 
• Demonstrate software solutions to customers, from core POS products to modules and upgrades
• Responsible for reactive upsell from inbound sales and expansion monthly recurring revenue

And a little bit of…..

• Building strong retailer advocacy, increasing retail owners empathy and understanding throughout the company
• Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren’t strictly within the scope of your role

What you need to bring:

You will be stepping into a supportive and collaborative team who celebrate not only team but also individual success. 

• Experience in an account management, sales development representative or similar role carrying a sales quota
• Understanding of solution-based consultative sales in a SaaS environment
• Ability to use Salesforce.com and other technologies to manage and organise pipeline
• Entrepreneurial approach; you work smarter not harder 
• Good time management with strong organisational skills

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment;
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed share scheme (we are all owners)
• Unlimited paid time off policy
• Flexible working policy
• Work remotely from anywhere in the world for up to 60 days per year
• Health and wellness benefit of $500 per year
• Mental health online platform and counselling & coaching services
• Paid leave and assistance for new parents
• LinkedIn Learning license
• Volunteer day
• Dog friendly environment
• Incredible snack bar filled with a variety of snacks & drinks, to keep you going throughout the day
• Weekly catered lunches for the entire office
• Dedicated Wellness Room for your physical and mental health needs, during working hours
• Exciting events hosted regularly by our Melbourne Culture Club
• Awesome office space located in Southbank, VIC

Last updated on Aug 1, 2024