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Director of Integrations Services
fenergocareers
4 months ago
Negotiable
Full-time
...
Description

Why are we hiring for this role?

As part of our transition to SaaS first products we are experiencing sharp growth in client demand for us to connect our products to other systems via API. To react to this demand, we are seeking a global leader to design and deliver a new global customer integrations department within our SaaS Product Engineering organisation which will build and run last mile integrations between our core SaaS products and 3rd party systems. This may include other third party SaaS products or products hosted within our clients’ infrastructure.

Our vision is for integrations to be built to our core engineering standards using native cloud technology stacks. The Fenergo integrations department will apply a “you build it, you run it” approach to integrations, not just implementation. We are seeking a highly technical leader who is familiar with cloud native technology and is also vastly experienced with leading multiple delivery teams, possessing a track record of delivering on time and on budget for global clients.

This role will report into the VP of SaaS Engineering and will be an active participant in the evolution of our SaaS products by providing feedback on experiences using our API first platforms and by providing voice of the customer representation based on their engagement directly with our SaaS product clients.

What will this person do?

  • Own and lead the global organisation of integrations development teams
  • Design the Fenergo model for integrations development in a SaaS world, how we work with our clients and how we deliver to meet their needs
  • Hire a team of world class engineering talent to build a global integrations development organisation across all strategic Fenergo regions
  • Define the commercial model for the provision Fenergo SaaS integrations services, how we price project implementations as well as ongoing maintenance, hosting, third party costs and support
  • Manage the budget and headcount for the global organization of integrations teams
  • Lead engineering teams who Build and Run integrations between our SaaS products and external systems for our clients
  • Apply engineering rigor to integrations development by implementing company best practices in all engineering processes
  • Ensure security by design principles are applied to all integrations implementations to protect our client’s data, our products, and our company reputation
  • Track integration project delivery costs against project budgets with clear reporting available on-demand for internal stakeholders and for clients
  • Support running integrations implementations by building an integrations development organisation which is an active participant in our 24/7 support models for SaaS
  • Drive cost and effort reductions in integrations projects by identifying opportunities for build once, sell many implementations of repetitive solutions in the integrations development space
  • Challenge the overall organisation to improve and innovate our product offerings to satisfy integrations needs

Requirements

To be successful in this role, you should have some of the following skills or experience:

  • You have worked in client facing roles gathering requirements, understanding needs and proposing solutions which make use of the systems and tools available to you
  • You have managed delivery plans, provided delivery updates and managed expectations with internal and external stakeholders while keeping engineering teams motivated and engaged
  • You understand executive reporting, summarization of status and clear explanation of delivery progress including the need for escalation of key issues
  • You have been a leader on multiple software development teams, hiring and managing engineers against a budget and headcount allocation
  • You have written highly scalable production software which connects systems together
  • You have worked with API platforms and understand the principles of synchronous and asynchronous communication patterns
  • You have designed software and architectures for enterprise level systems working with enterprise integration patterns
  • You have worked with cloud native technologies on leading cloud providers, experience working with the AWS platform would be a major advantage
  • You have experience working with automated deployment tooling and infrastructure as code
  • You have run teams who support their own software in production and understand the concepts of observability and monitoring
  • You have taken ownership of a product or service and dedicated yourself to making it successful, demanding the same behavior of your teams and your peers, creating a culture of excellence
See more...
About the company
fenergocareers
Why are we hiring for this role? As part of our transition to SaaS first products we are experiencing sharp growth in client demand for us to connect our products to other systems via API. This may include other third party SaaS products or products hosted within our clients’ infrastructure.
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