Client Account Manager I

Great brands help turn inspiration into reality and we’re looking for a self-driven Client Account Manager to help our most strategic Home Retail partners successfully grow their business through Pinterest. You'll collaborate on major initiatives with well-known brands, become an expert on Pinterest solutions, analyze data to make informed recommendations that align to your client goals and see them through to success. If this sounds like fun, we’d love to hear from you! 

What you’ll do:

• Build and nurture relationships with our Home Retail Partners, proactively reaching out to partners regarding campaign performance, optimizations, updates, and opportunities. 
• Ensure that our partners objectives and requirements are met by liaising between them and our internal teams ( Measurement & Insights, Product Marketing, Creative Strategy, etc).
• Gain a deep understanding of our partners’ business goals and turn data into compelling stories and actionable insights to help them succeed.
• Specifically own the “how” conversation with advertisers to advise on media strategies across targeting, bidding models, creative, measurement, etc.
• Become an expert at Pinterest campaign best practices, enabling yourself to be the resource for performance related opportunities. Ensure that campaign setup is optimal.  Interpret and communicate campaign results so that the customer sees impact. Evaluate if a digital media campaign is successful and how to troubleshoot. Understand how to drive results, optimize campaigns and deliver performance updates to partners. Ensure the performance metrics that were agreed upon are being met, and take action to course correct.  
• Actively engaging in client meetings to understand their key objectives and challenges. Presenting and explaining complex solutions in a clear and concise manner to help partners achieve their objectives. Handle resistance, complaints, or objections from partners professionally and patiently. Cross sell and upsell opportunities that contribute to the team’s ability to exceed revenue targets.
• Understand complex processes and products, distilling them down into a digestible format for our partners’, Provide partners with guidance and expertise on product, service best practices and features. Be highly knowledgeable about all relevant Pinterest ad product features and capable of clearly explaining their benefits to a customer. Maintain up-to-date education and fluency on evolving product roadmap and iterations. Efficiently interfaces with appropriate cross-functional teams to answer product-related questions or challenges when needed.
• Pitch new performance products and campaign best practices at scale.
• Engage with your clients via VC, email and in person. Travel is required. 

What we’re looking for:

• 3+ years of digital advertising sales experience, managing high value relationships, driving strategic learning agendas and owning client communication.
• Track record of compelling data-backed storytelling and recommendations.
• Expert in managing forecasts and achieving goals.
• Strong communication skills in person, on the phone, and through email.
• A team player who’s able to work in a fast-paced environment with technical and non-technical teams.
• Expertise in digital advertising and media sales including media planning, campaign optimization, analytical problem solving, and product/platform knowledge.
• Technical foundation with relevant experience in Search/Shopping/Display/Social advertising technologies.

In-Office Requirement Statement:

• We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.
• This role will need to be in the office for in-person collaboration 1 time per week and therefore needs to be in a commutable distance from one of the following offices - New York, Chicago or Atlanta.

Relocation Statement:

•  This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

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Last updated on Aug 22, 2024