At Wyetech, you’ll be at the center of an award-winning corporate culture, breaking technological barriers and solving real-world problems for our federal government customers. We are committed to hiring the best of the best, and in return, we offer a world-class, truly unique employee experience that is rare within our industry.
This position is on the Service Desk, and the required schedule is 8 am to 4 pm Monday through Friday. This role will support the IT requirements of users in the headquarters building and in the enterprise.
The person will
• Provide exceptional customer service and professionalism in support of Field organization users, while being willing to learn, also be willing to be flexible, and be able to manage multiple priorities while working within a team of less than 10 people.
• Unlock user accounts, reset passwords, assist with PKI import/renewal, perform file transfers, create accounts, perform data transfer agent responsibilities, resolve VPN account issues, provide accesses.
• Develop and update documentation for SOP’s and troubleshooting procedures.
• Contribute to technical contract deliverables like weekly/monthly reports, etc.
• Use a ticketing system, document repository, and customer tools and applications.
Due to federal contract requirements, United States Citizenship and position appropriate security clearance is required. (e.g. Active TS/SCI security clearance with agency appropriate polygraph).
Required Certifications
- The candidate must currently possess and maintain one of the following certifications:
* Microsoft Technology Associate-IT Infrastructure (MTA-IT)
* Microsoft Certified Solutions Associate - Desktop (MCSA-DT) Windows 7
* Microsoft Certified Solutions Associate - Desktop (MCSA-DT) Windows 8
*Microsoft Certified IT Professional - Windows Client (MCITP-Client) Desktop Support Tech on Windows 7
* Microsoft Certified IT Professional - Windows Client (MCITP-Client) Desktop Admin on Windows 7
* Computer Technology Industry Association - (A +)
* Computer Technology Industry Association - (Network +)
* Computer Technology Industry Association - (Storage +)
*Or equivalent approved by COR-T
Wyetech, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Affirmative Action Statement:
Wyetech, LLC is committed to the principles of affirmative action in all hiring and employment for minorities, women, individuals with disabilities, and protected veterans.
Accommodations:
Wyetech, LLC is committed to providing an inclusive and accessible hiring process. If you need any accommodations during the application or interview process, please contact David Schroeder, Jr. at 844-WYETECH x727 or staffing@wyetech.com. We are happy to provide reasonable accommodations to ensure equal access to all candidates.