Senior Operations Manager

We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. In order to maintain our high level of delivery standards and meet our customer’s needs, the Wayfair Fulfillment team plays a key role in improving customer satisfaction and driving repeat business. We’ve been busy building a best-in-class fulfillment network that allows us to delight customers by speeding up deliveries, adding services, and reducing damage using our own physical, asset-based fulfillment centers. We are looking for talented hard-working individuals to join our growing team – your professional home awaits you at Wayfair!

What You'll Do

• Develop robust, trusting relationships with key stakeholders and senior leadership, and identify opportunities to improve the fulfillment center operations.
• Oversee the overall safety, employee engagement, collaboration, quality, performance and customer experience of the fulfillment center operations
• Create and maintain a strong safety culture that continuous seeks to eliminate risks from the operation
• Command a strong senior presence, lead and build a team of high performing operations managers & operations supervisors
• Drive creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the fulfillment center to meet and exceed business plans
• Partner closely with a variety of groups company- wide, including transportation, network management, S&OP, data integration, employee engagement, inventory planning, engineering and others to coordinate cross functional projects
• Monitor and drive key performance end to end metrics to ensure that we are providing excellent customer experience and delivering on our promise
• Contribute to the development of new tools, processes and technology which make our teams more efficient and effective
• Support operational strategy and innovation to drive business goals for revenue, operational performance, and profitability
• Manage multiple priorities in a face-paced environment with effective communication and thorough follow through
• Establish sound process improvement initiatives that drive year over year improvement, as well as streamline and optimize day-to-day operations
• Regularly communicate performance trends and improvements to the organization

What You'll Need

• 3-5 years of e-commerce, supply chain, operations, or logistics experience. 
• 5+ Senior leadership experience
• Experience with complex operational, process, and performance improvement projects (lean or six sigma experience highly valued) including process mapping and process re-design
• Demonstrated passion and continued focus of safety as a value rather than just a priority
• Strong defect reduction, process, manufacturing, or engineering background with an ability to understand work flow and throughput in the operation
• Ability to work collaboratively across functions and synthesize multiple points of view into a streamlined action plan
• Proven ability as a passionate people-centric leader who can effectively drive results in a fast-paced and rapidly growing company
• Able to hit the ground running – a confident, entrepreneurial self-starter with the ability to manage and prioritize projects to delegate tasks appropriately
• Demonstrated leadership in building a culture of Continuous Improvement for process and operations
• Strong analytical ability necessary to gather and interpret data to further develop, recommend and implement solutions.  
• Technologically savvy, collaborative confident leader, familiarity with google suite products a plus
• Extremely organized, meticulous and detailed oriented

Last updated on Aug 1, 2024