US-Field Technical Spt Cons

• Within the family there is a range of technical and managerial customer on-site functions.
• The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments.
• The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments.
• Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty.
• Provides direct post-sales systems on site technical support for reactive and proactive customers.
• Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met.
• Jobs are responsible for Client Total Customer Experience as well as the revenue growth, profitability, and account retention.
• Specialist: Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives.
• Works on problems/projects of diverse complexity and scope.
• Exercises independent judgment within generally defined policies and practices to identify and select a solution.
• May act as a team or project leader providing direction to team activities and facilitates information validation and team decision-making process. Ability to handle most unique situations.
• May seek advice in order to make decisions on complex business issues.
• Bachelor?s degree preferred or Associate degree holder(technical field) with 5- 7 years working experience in related fields desired.
• Demonstrate a broad knowledge of corporate organization and policies. Demonstrate business, technical or functional knowledge at an expert level.
• Demonstrate intermediate skills in project management, communication, analysis and presentation.

Last updated on Jan 4, 2023