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US-Field Technical Spt Cons

$25-30 / hour
Full-time
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Pay Range: $25 - $30/hr

Responsibilities:
  • Within the family there is a range of technical and managerial customer on-site functions.
  • The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments.
  • The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments.
  • Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty.
  • Provides direct post-sales systems on site technical support for reactive and proactive customers.
  • Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met.
  • Jobs are responsible for Client Total Customer Experience as well as the revenue growth, profitability, and account retention.
  • Specialist: Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives.
  • Works on problems/projects of diverse complexity and scope.
  • Exercises independent judgment within generally defined policies and practices to identify and select a solution.
  • May act as a team or project leader providing direction to team activities and facilitates information validation and team decision-making process. Ability to handle most unique situations.
  • May seek advice in order to make decisions on complex business issues.
  • Bachelor?s degree preferred or Associate degree holder(technical field) with 5- 7 years working experience in related fields desired.
  • Demonstrate a broad knowledge of corporate organization and policies. Demonstrate business, technical or functional knowledge at an expert level.
  • Demonstrate intermediate skills in project management, communication, analysis and presentation.

Last updated on Jan 4, 2023

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