We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies.
What’s in store for you:
You’ll be solving challenges for top-tier clients and collaborating with industry professionals. We’ll fuel your professional growth with vast internal and external learning resources and an environment of teaming up and knowledge sharing.
A word from a team:
- We are working with BIG (as big as it can be) data and are one of the up-and-coming players in our data category;
- We help well-known enterprises, promising startups and established investment firms and funds make bold decisions, backed by the biggest data around;
- We have top knowledge in collecting the most valuable online data and looking to conquer even more challenging domains in the next few years;
- Use industry-leading tools (Salesforce, Atlassian, Slack, MixMax, etc.) every day—and enjoy the freedom to introduce new ones that propel us forward;
- Travel the globe to meet customers in person. Visiting places like Paris, London, New York and San Francisco, you’ll build and strengthen partnerships face-to-face;
- Collaborate with a young, motivated team that’s always ready to lend a helping hand;
- Grow with us: We believe in personal development—when you level up, our products and revenue follow suit.
Your day-to-day:
- Act as the main point of contact and dedicated Account Manager for B2B enterprise customers, maintaining consistent communication (email, video call, in-person) to ensure customer satisfaction and retention.
- Proactively identify and drive new upsell opportunities, managing each deal through to successful closure.
- Generate new ideas for value-creating activities with the customers (new campaigns, feedback collection ways, etc.);
- Act as the primary product advocate, competently addressing technical topics and providing guidance to customers and internal stakeholders.
- Oversee and maintain CRM data quality (including status updates, opportunity tracking, tasks, conversions, and data enrichment), ensuring accuracy and timely follow-up.
Your skills & experience:
- At least 1–2 years of experience managing customer engagements, with a proven track record of driving positive outcomes for clients
- Relationship-building aptitude: Ability to understand both business and individual customer needs, fostering strong and lasting partnerships
- Customer advocacy: Strong internal communication skills to effectively represent customer interests and collaborate with cross-functional teams
- Excellent written and verbal communication skills in English
- Strategic mindset to identify and drive account expansion opportunities
- Effective objection handling: Confidence in navigating difficult conversations and turning challenges into solutions
Nice to have:
- Customer service/support experience
- Account management experience
- Negotiation skills
Salary:
- Gross salary: 2400-3200 EUR/month + bonuses. Keep in mind that we are open to discussing a different salary based on your skills and experience.
To support your professional growth and make you feel taken care of, we’ve put together an expansive benefit package. It covers learning, well-being, celebration, and much more — learn all about it
here.
Up for the challenge? Let’s talk!
•
Last updated on Jan 13, 2025