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Account Manager (Data Team)

oxylabs · 30+ days ago
Negotiable
Full-time
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We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies. 

What’s in store for you:
You’ll be solving challenges for top-tier clients and collaborating with industry professionals. We’ll fuel your professional growth with vast internal and external learning resources and an environment of teaming up and knowledge sharing.

A word from a team:

  • We are working with BIG (as big as it can be) data and are one of the up-and-coming players in our data category;

  • We help well-known enterprises, promising startups and established investment firms and funds make bold decisions, backed by the biggest data around;

  • We have top knowledge in collecting the most valuable online data and looking to conquer even more challenging domains in the next few years;

  • Use industry-leading tools (Salesforce, Atlassian, Slack, MixMax, etc.) every day—and enjoy the freedom to introduce new ones that propel us forward;

  • Travel the globe to meet customers in person. Visiting places like Paris, London, New York and San Francisco, you’ll build and strengthen partnerships face-to-face;

  • Collaborate with a young, motivated team that’s always ready to lend a helping hand;

  • Grow with us: We believe in personal development—when you level up, our products and revenue follow suit.

Your day-to-day:

  • Act as the main point of contact and dedicated Account Manager for B2B enterprise customers, maintaining consistent communication (email, video call, in-person) to ensure customer satisfaction and retention.
  • Proactively identify and drive new upsell opportunities, managing each deal through to successful closure.
  • Generate new ideas for value-creating activities with the customers (new campaigns, feedback collection ways, etc.);
  • Act as the primary product advocate, competently addressing technical topics and providing guidance to customers and internal stakeholders.
  • Oversee and maintain CRM data quality (including status updates, opportunity tracking, tasks, conversions, and data enrichment), ensuring accuracy and timely follow-up.

Your skills & experience:

  • At least 1–2 years of experience managing customer engagements, with a proven track record of driving positive outcomes for clients
  • Relationship-building aptitude: Ability to understand both business and individual customer needs, fostering strong and lasting partnerships
  • Customer advocacy: Strong internal communication skills to effectively represent customer interests and collaborate with cross-functional teams
  • Excellent written and verbal communication skills in English
  • Strategic mindset to identify and drive account expansion opportunities
  • Effective objection handling: Confidence in navigating difficult conversations and turning challenges into solutions

  • Nice to have:
  • Customer service/support experience
  • Account management experience
  • Negotiation skills

Salary:

  • Gross salary: 2400-3200 EUR/month + bonuses. Keep in mind that we are open to discussing a different salary based on your skills and experience.

  • To support your professional growth and make you feel taken care of, we’ve put together an expansive benefit package. It covers learning, well-being, celebration, and much more  — learn all about it here.
Up for the challenge? Let’s talk!

Last updated on Jan 13, 2025

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