We are tech transformation specialists, we are CI&T.
We combine the disruptive power of Artificial Intelligence with human expertise to support large companies in navigating changes in technology and business. With 30 years of experience, 6,000 workers, offices in 10 countries and talents across 5 continents. We operate in the fields of design, strategy, and engineering for global brands, helping clients achieve the full potential of technology as a force for good. Impact is what we deliver.
OBJECTIVE
Strategically manage multidisciplinary teams to achieve the company's objectives by supporting business development efforts and ensuring high-quality program and process delivery, operational effectiveness, and client satisfaction. This role is vital for leading initiatives that drive growth, innovation, business expansion, and profitability within the organization.
KEY RESPONSIBILITIES
Client Account Leadership: Ultimate responsibility for the end-to-end delivery of CI&T’s services to its clients; overall ownership of the account.
Team Leadership and Development: Lead and develop high-performance teams, fostering a collaborative work environment, professional growth, and psychological safety. Develop successors and inspire individuals to pursue management careers, ensuring the team possesses the necessary competencies to deliver the CI&T proposition successfully.
Business Strategies: Define and implement strategies to meet business goals, ensuring effective project execution according to the established roadmap. Support business development initiatives by identifying new opportunities, developing strategic partnerships, and enhancing client engagement strategies. Collaborate with marketing and sales teams to create compelling value propositions and support the growth of CI&T’s market presence in EMEA.
Resource Management: Manage resources, budgets, and schedules to ensure on-time and on-budget delivery of CI&T’s services to clients. Take full accountability for client contracts, ensuring growth, profitability, and satisfaction.
Integrated Portfolio Management: Promote integrated portfolio management of applications and continuous delivery flow, eliminating blockages and bottlenecks at all stages of value generation.
Metrics and Performance: Understand and take ownership of the main business KPIs. Implement and monitor development, quality, productivity, business, and application health metrics. Monitor and report operational and financial performance, identifying improvement opportunities and implementing effective solutions.
Lean and Agile Methodologies: Lead Lean and Agile processes, providing coaching and promoting hypothesis-based experimentation and design thinking.
Product Management: Promote and develop a Product Management culture, driving this practice within operations.
Risk Management: Manage risks at the Value Stream level, monitoring predictive metrics of the complete flow and making corrective decisions when necessary.
Tools and Processes: Implement and manage critical tools and processes, ensuring best practices within the teams.
Strategic Relationships: Establish and maintain strategic relationships with internal and external stakeholders, as well as clients, to ensure alignment and continuous support for organisational objectives. Lead pre-sales processes and client relationships, identifying problems, and connecting with CI&T's value propositions.
Cultural Reference: Be a reference in the company's values, motivating and encouraging employees in line with the company's culture, including ESG, diversity, and inclusion practices. Promote a culture of innovation, operational excellence, and compliance with company policies and regulations, including promoting an AI and GenAI-driven operation.
Master the CI&T Value Proposition: Combine different expertise—whether from a commercial, delivery, product, strategy, design, or tech background—to deliver growth, profitability, and client satisfaction.
Growth Mindset: Challenge the status quo and promote continuous improvement.
KEYWORDS
End-to-end Leadership, Team Management, Business Strategy, Project Leadership, Strategic Relationships, Operational Performance, Innovation, Regulatory Compliance, Lean, Agile, Value Stream, Land and Expand, ESG, GenAI, Diversity and Inclusion.
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