Service Desk Agent

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Service Desk Agent to join our UniQue Tallinn team!

What will you be bringing to the team?

• Logging all relevant incident and service requests details and allocating categorization and prioritization
• Providing first-line investigation and diagnosis
• Resolving incidents and service requests whenever possible
• Escalating incidents and service requests to 2nd level support teams (systems, network and content collaboration)
• Keeping users informed of progress
• Closing all resolved requests
• Updating the Knowledge Base

Requirements

What do you need to succeed in this position?

• Bachelor's degree with minimum 4 years of relevant working experience

Working experience with the below:

• AD/LDAP basic management
• HW/SW inventory management
• Printers and printing services
• Excellent analysis and problem solving
• Prioritizing incidents, requests and changes
• Familiar with ITIL concepts
• End user support
• Workstation and mobile devise OS, application and simple hardware support
• IP-telephony system support
• LAN cabling and patching
• Centralized deployment of software and updates
• Fluent in English

At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.

Last updated on Feb 29, 2024