Equipment Manager Team Member

Why Verifone

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

What's exciting about the role

Position Summary:           

This position will be responsible for processing returned equipment (Inwards) and to prepare, program and dispatch all equipment orders (Outbound) to agreed accuracy levels and within agreed timeframes and in doing so deliver service excellence, with an emphasis on service delivery for external and internal stakeholders. Other responsibilities of the role include the following:

Essential Duties and Responsibilities

Customer

• Deliver internal & external customer satisfaction by achieving or exceeding business SLA targets for productivity, accuracy & timely delivery.

Operational

• Follow set processes and workflow models to maintain maximum Dispatch productivity & accuracy
• Assist with Accurate and timely Software and Key loading activities as required
• Timely dispatch of all outgoing product within specified agreed SLA targets
• Accurate investigation of all products ensuring the kit is directed in the correct manner through the EM process
• Assist in identification and diagnosis of faulting product in conjunction with the EM Team
• Assist in managing the system-based transportation of all products through the EM Team Storage Locations.
• Appropriate, professional and timely communication in regard to the dispatch of product with the appropriate internal customer
• Participate and contribute fully in all Team and Company meetings with the aim to maintain and improve the efficiency of the EM Team

Financial

• Conduct all duties and processes to ensure financial risk and/or losses are minimal
• Identify improvement opportunities

People

• Commitment to personal development, ongoing learning and coaching to achieve well balanced mix of product, technical and soft skills
• Build and maintain positive collaborative relationships with all business stakeholders

Others

• Other duties as assigned by management

 

Knowledge and Experience

• Understanding of the Payments Solutions industry (preferable)
• Experience working in a warehousing/logistics environment (6 months+)
• Recent experience in a customer service delivery role
• Active interest in technology
• Well-developed inter-personal & communication skills
• Excellent level of literacy & numeracy skills
• Intermediate computer skills, including MS Outlook and MS Excel
• Previous exposure to Logistics and inventory management applications (advantageous)
• Methodical, logical & solutions-based approach, accuracy and an eye for detail
• Team player with a strong sense of integrity

Our commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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Last updated on Aug 20, 2024