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Senior Customer Success Engineer

woven-by-toyota · 27 days ago
Negotiable
Full-time
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Woven by Toyota is the mobility technology subsidiary of Toyota Motor Corporation. Our mission is to deliver safe, intelligent, human-centered mobility for all. Through our Arene mobility software platform, safety-first automated driving technology and Toyota Woven City — our test course for advanced mobility — we’re bringing greater freedom, safety and happiness to people and society. 

Our unique global culture weaves modern Silicon Valley innovation and time-tested Japanese quality craftsmanship. We leverage these complementary strengths to amplify the capabilities of drivers, foster happiness, and elevate well-being.

TEAM
The Customer Success Engineering (CSE) team engages with prospective new customers for our development platforms, hands-on helping them to get the best out of our products and to help transform the Toyota group. Through this, we provide crucial infrastructure for next-generation vehicle development.

The team is also working with the internal Product and Engineering organization, consisting of experienced engineers from all around the world, sharing insights and feedback from our engagements and collaborating to improve our offering.

The CSE team reports directly to the VP, Head of Enterprise Technology and offers multiple interesting topics to manage, covering pre-sales, solution architecting and professional services.

WHO ARE WE LOOKING FOR
We are a collaborative team which takes responsibility for customer outcomes. We are looking for an additional member who is passionate about providing solutions beyond the expectations of our customers while working with Product Managers and Engineers to improve our products and services.

RESPONSIBILITIES
Your two main responsibilities will be:
1. Work with our (prospective) end-users to support them in process design and tool usage, through education, coaching, and building solutions (together with our engineers).
2. Engage with the Product and Engineering teams to share your insights and feedback from customers, make direct introductions for further user research, and collaborate to envision and design new features and improvements of existing ones.

Relative to need and your interest, there is also the opportunity to dive into related topics like developing material for and running PR/marketing events. 

You will travel within Japan (usually the Nagoya area) for a few days a month, for on-site workshops and relationship-building. We have a hybrid workplace and come to the office 3x/week.

MINIMUM QUALIFICATIONS

  • Business-fluent in English and Japanese, both for oral and written
  • 5+ years communicating the value of a product and its features to different customers, including internal development teams, senior engineering leadership, and business customers. You can gather and help customers discover their challenges, shaping them into concrete problem statements and solution proposals. You understand the product offering and communicate the value proposition and individual customer benefits.
  • 2+ years working with end-users, either external or internal, either from a solution architect / professional services or product manager/engineer standpoint
  • Experience with software development and related tools (e.g. version control through git, CI/CD, task management software like Jira)

NICE TO HAVES

  • Experience driving and realizing organizational transformation.
  • Experience working in the automotive industry (OEM or supplier).
  • Experience with any of the following technical topics: Model-based development, general software development and CICD, AI/ML, container orchestration.
If you are located outside of Japan we will set up an interview over Google Hangout Meet.

WHAT WE OFFER
・Competitive Salary - Based on experience
・Work Hours - Flexible working time with NO core-hours
・Paid Holiday - 20 days per year (prorated)
・Sick Leave - 6 days per year (prorated)
・Holiday - Sat & Sun, Japanese National Holidays, and other days defined by our company
・Japanese Social Security - all applicable (Health Insurance, Pension, Workers’ Comp, and Unemployment Insurance, Long-term care insurance)
・In-house Training Program (software study/language study)

By submitting your application you agree to the following terms: https://woven.toyota/en/applicant-privacy-notice

Our Commitment
・We are an equal opportunity employer and value diversity.
We pledge that any information we receive from you will be used ONLY for the purpose of hiring assessment.

Last updated on May 21, 2024

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