Reports To: Manager Network Security Support Infrastructure Engineering Manager
Team: Network Security Support
Role Summary/Key Objectives Primary role is F5 operations support for long-term project involving major enterprise application to new infrastructure. As a member of the project team, the engineer will follow existing corporate processes to analyze, define, and implement all F5 changes required for the success of the application migration.
The work includes: - Plan and perform changes on F5 application switches.
- Run application check-out meetings for F5 change validations.
- Analyze F5 requirements for application migrations to new infrastructure.
- Manage changes through ServiceNow ITSM application.
- Remove old F5 configurations no longer required.
- Attend project meetings to report statuses, timelines, and any F5 issues.
- Participate in trouble-shooting application issues that may involve F5 configurations.
- Ensure F5 infrastructure can support the application migrations.
- Ability to handle multiple complex F5 configurations and deployments at once.
- Anticipate potential problems and acting to minimize the impact they may have on the project.
Requirements: - Experience with F5 VIP, Pool, SSL, or iRules software deployment methodologies.
- Able to create application-specific monitors, configure the most appropriate load balancing (LB) method, and determine when to use secure network address translation (SNAT) or not.
- Understanding the components of TMOS.
- Ability to use BigIQ for various capabilities.
- Ability to access F5 and use the logs to identify and solve issues.
- Troubleshoot basic and complex F5 network issues.
- Troubleshoot basic and complex F5 iRules.
- Understanding client-server networking.
- Knowledge of common HTTP error codes.
- Knowledge of common application service ports.
- Able to access and manage the BIG-IP through multiple paths (management IP, Self IP).
- Perform administrative tasks using the GUI or command line.
- Understand the relationship and differentiation between virtual servers, virtual server types, virtual addresses, pools, pool members, nodes, profiles, iRules, and address translation (NAT/SNAT).
- Be familiar with HTTP, ClientSSL, ServerSSL, TCP, UDP, and persistence profiles.
- Open a support case and utilize online resources such as AskF5, F5 iHealth, and DevCentral.
- Capable of performing F5 upgrades and licensing.
- Experience with ServiceNow ITSM application.
- Experience with large scale enterprise projects.
- Knowledge of security protocols and implementations.
- Experience in the use of multiple network tools, such as, SyslogNG, SevOne, Spectrum, Splunk, tcpdump and Qradar, for network troubleshooting and monitoring.
- Well-versed in crisis management and root cause analysis techniques.
- Experience working in a team-oriented, collaborative environment.
- Proven analytical and problem-solving abilities.
- Strong interpersonal, written, and oral communication skills.
- Able to conduct research into networking issues and products as required.
- Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
- Ability to present ideas in a user-friendly language.
- Highly self-motivated and directed.
- Keen attention to detail.
- Strong customer service orientation.
- Bachelors degree preferred but not required or equivalent work experience
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Last updated on Oct 5, 2023