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Technical Support Trainee

lrn-corporation · 6 days ago
Negotiable
Full-time
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Position: Technical Support Trainee

Location: Mumbai , India

About LRN

Do you want to use your Technical expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact.

LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 2,800 companies worldwide (including some of the world’s most recognizable brands) utilize LRN services and leverage LRN e-learning courses to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviors that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to out behave and outperform.

 

About Role

LRN’s Partner Support team is the first line of support for LRN’s proprietary applications, working with customers’ program administrators, stakeholders, and internal customers.  Partner Support Specialist responsibilities includes resolving any defects reported by customers as well as  with any ‘How To’ questions on LRN’s proprietary applications.

Your responsibilities may include

·        Undergo Training as per plan

·        Work to resolve defects reported by customers by working with Technology and Product teams.

·        Answer any ‘’How To’’ questions from Customer regarding our products

·        Adhere to predefined SLAs on the tickets and ensure closure of issues within the SLA

Requirements

  • Bachelor's degree in Computer Science, Engineering, or a related field
  • Candidates with good logical and communication skills can apply
  • Good logical and problem-solving skills geared towards troubleshooting technical issues.
  • Excellent verbal and written communication
  • Ability to understand and grasp usability of applications
  • Collaborate and participate as team player.

Benefits

  • Competitive compensation
  • Flexible Time off

LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Last updated on Jul 8, 2024

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