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Customer Success Manager (Commercial) - Contract

loopio · 29 days ago
Toronto Hub
Negotiable
Full-time
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Loopio is a workplace that unleashes learning & growth opportunities for our Loopers. We provide autonomous, challenging work that allows each employee to master their craft. We attract and retain people who are naturally curious, have grit and are eager to grow and build their careers. At Loopio, we genuinely support each other, because true success comes from working as #oneteam.

Loopio is looking for a relationship-focused, data-oriented individual who wants to join our amazing Customer Success team! In this role, you will manage your own accounts, and collaborate with the wider Customer Success team on initiatives to drive forward our CS Team. You’ll also be joining a rapid-growth company, with endless opportunities to accelerate your career! Are you ready for your next adventure?

This contract position will be eligible for the benefits, time off program, and competitive compensation that full-time employees receive. The contract end date is set in May 2025 (~13 months).

What You'll Be Doing

  • Build meaningful relationships with Loopio's Commercial customers through engaging emails, phone calls, and in-person meetings
  • Partner with the dedicated Customer Enablement Manager to ensure a seamless transition from onboarding to our nurture phase
  • Partner with customers to develop meaningful plans that feed their long-term goals and adhere to our Customer Journeys 
  • Develop creative strategies to increase customer adoption and produce Loopio advocates
  • Collaborate with our Account Management team to drive growth and reduce churn
  • Manage key metrics that feed into team-based goals around adoption, retention, growth, and advocacy
  • Measure and action on adoption data through our Customer Health Score framework
  • Work with the Product Teams to champion customer insights and stories
  • Share Customer Success stories through case studies, blog posts, and internal communication
  • Work with the Support & Services Teams to ensure alignment and provide a cohesive Loopio experience

What You'll Bring to the Team

  • Impeccable written and oral communication skills; you’re talking to our customers, after all!
  • Superb relationship-building skills, with a proven ability to cultivate deep and meaningful relationships with your teams and clients
  • Extremely analytical; you leverage data in all of your decision-making
  • Highly organized; your calendar reminders have calendar reminders
  • Results-oriented; you always have your next goal in mind and a plan to get there
  • At least 1-2 years of Account Management, Customer Success, or similar experience
  • Experience in a SaaS company is a plus
  • Experience writing sales proposals or responding to RFPs is a huge plus

Where You'll Work

  • Loopio is a remote-first workplace because we recognize the advantages of working flexibly. We have two Hub Regions, which means that employees live and work within a 300 KM radius of Toronto (within Ontario) or Vancouver (within British Columbia) and work within regular business hours in their timezone.
  • Loopio’s office headquarters are located in Toronto’s vibrant Kensington Market. All Loopers have the option to work from home. Ontario Loopers have the option to work in the Toronto HQ and BC Loopers may work from our co-working office in Gastown Vancouver. It is whatever works best for you!
  • You’ll collaborate with your teams virtually (we’re just a Zoom call away!) and have established core sync hours and focus time during the workday to enable us to work smarter together

Why You'll Love Working at Loopio

  • Your manager supports your development by providing ongoing feedback and regular 1-on-1s
  • You have tons of autonomy and responsibility: this role provides an opportunity to try new things and push creative boundaries
  • You’ll learn more than you thought was possible; our team is obsessed with personal and professional growth (every Looper receives a professional mastery allowance each year)
  • You’ll be set up to work remotely with a MacBook laptop, a monthly phone and internet allowance, and a work-from-home budget to help get your home office all set up!
  • Join us in regular company socials, AMA (Ask-Me-Anything), and quarterly kick-off to celebrate the big wins and milestones as #oneteam!
  • You’ll be joining a culture that has thoughtfully built out opportunities for connections in a remote-first environment.
  • We have Employee Resource Groups, virtual yoga, cooking classes and many more moments for us to have fun and learn together!
  • You’ll be a part of an award-winning workplace and one of Canada’s fastest-growing companies with ample opportunity to make a big impact here!
We recognize that all too often, potential candidates don’t apply for a position simply because they don’t hit every single criteria included in the job description—particularly members of underrepresented groups

Whether or not your experience checks off all the boxes on a job posting, we still encourage you to apply to ensure that your application receives a review from our team. We understand that a resume can only showcase so much during the applicant stage, so we've created prompts in the application for you to share more about yourself. If you've made a career transition (or a few!), you’re self taught in a new role, or you have skills/experience you’d like to highlight, we want to hear more about what you could bring to the table.

Loopio is an equal opportunity employer that is deeply committed to building equitable workplaces that are diverse and inclusive. We actively encourage candidates from all backgrounds and lifestyles to consider us as a future employer. Please contact a member of our Talent Experience team (work@loopio.com) should you require accommodations at any point during our virtual interview processes.

Last updated on Mar 18, 2024

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