Associate Platform Support Engineer

About EAB

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.

At EAB, we serve not only our partner institutions but each other—that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards.

For more information, visit our Careers page.  

The Role in Brief:

Associate Platform Support Engineer

This role is based in Richmond, VA.

Primary Responsibilities:

• Monitor production status and ensure the ETL processes run smoothly, addressing any issues and communicating with stakeholders as needed.
• Manage the ticket pipeline, ensuring timely and efficient delivery.
• Provide Tier 2 support, troubleshooting production issues related to data loads, proprietary tools, and user interfaces.
• Participate in projects aimed at continuously improving the application support model and associated processes using relevant technologies.
• Respond promptly to system alerts and escalations, addressing application platform failures.
• Perform root cause analysis to identify issues, and implement corrective and preventive measures.
• Document best practices, processes, and procedures, including issue resolutions and standards.
• Effectively prioritize and manage multiple tasks and responsibilities.

Basic Qualifications

• Bachelor’s degree in Computer Science or a related technology field.
• 1+ year of professional experience in a development or production support role.
• Experience using UNIX/Linus command line or executing bash scripts
• Proficient in SQL (experience with MS SQL, Oracle, and PostgreSQL preferred).
• Experience in data warehousing, including job scheduling, data profiling, data cleansing, and data quality validation/testing.
• Strong communication skills, with the ability to effectively engage with both internal and external clients.
• Excellent oral and written communication skills.
• Ability to meet deadlines and thrive in a fast-paced environment.
• Ability to be on call (on a rotational basis)

Ideal Qualifications:

• Commitment to valuing diversity, practicing inclusive behaviors, and contributing to an equitable working and continual learning environment in support of EAB’s DE&I Promise

 

If you’ve reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome diversity of background and experience. We would encourage you to submit an application if this is a role you would be passionate about doing every day.

 

Compensation:

The anticipated starting salary range for this role is $60,000 - $65,000 per year. Actual salary varies due to factors that may include but not be limited to relevant experience, skills, and location. At EAB, it is not typical for an individual to be hired at or near the top of the starting salary range for their role. 

This hire will additionally be eligible for discretionary bonus or incentive compensation. Variable compensation may depend on various factors, including, without limitation, individual and organizational performance. 

Benefits:

This opening is not eligible for visa sponsorship at this time; EAB will thus consider candidates who possess U.S. work authorization that does not require employment-based visa sponsorship now or in the future.

At EAB, we believe that to fulfill our mission to “make education smarter and our communities stronger” we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected and heard.

To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don’t discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

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Last updated on Feb 17, 2025