Customer Support Specialist

We are looking for a Customer Support Specialist to join our Customer Success team and help us fulfill that mission of improving the quality of life for all people. With a focus on supporting our EU customers. This position will report to the Senior Director, Product Operations and will have the following responsibilities:  

• Learn and understand Greenlight Guru’s software products and the industry that utilizes them
• Respond promptly to all inbound support tickets and emails
• Provide email, chat, phone, and video support to customers
• Escalate issues to appropriate stakeholders to resolve promptly
• Build strong relationships with colleagues and clients
• Provide an uncomplicated and seamless customer experience by collaborating cross-functionally on customer-focused initiatives.
• Participate in testing new features and releases.

You’ll be successful if you are:

• A highly organized and tenacious record-keeper who logs and maintains customer notes and processes in relevant systems
• A great team player who can work well within the team and collaborate cross-functionally, especially in a remote environment 
• An excellent writer and speaker who can communicate efficiently and effectively with customers and colleagues over Zoom video conference, by phone, in email, and through ticketing systems
• Able to gracefully juggle multiple customer needs and responsibilities
• Tech-savvy and comfortable toggling between various SaaS tools 
• Proficient user of Zoom, Google suite, Salesforce.com, Opsgenie, Slack, and/or Zendesk a plus

Studies show that people from marginalized groups are more likely to apply to jobs when they meet 100% of the requirements.  If you have experience with most of these qualifications we encourage you to apply.

Last updated on Aug 23, 2024