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Director of Player Experience & Engagement

megablockgaming · 22 days ago
Negotiable
Full-time
Remote
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<p><strong>Director of Player Experience &amp; Engagement </strong></p><p><strong>Fully remote role</strong></p><p><strong>Permanent or Full-time Contractor <br></strong></p><p><strong>Competitive package </strong></p><hr><p><strong><br></strong><strong>About MegaBlock Gaming:</strong><strong></strong><strong></strong><strong><br></strong></p><p>Mega Block Gaming is the leading service provider for globally recognized online gaming operators. Our portfolio includes casino brands that offer cutting-edge gaming solutions that seamlessly integrate fiat and cryptocurrencies into a range of gamification functions.</p><p>Megablock is a proudly remote-first organisation, we've cultivated an environment where creativity flourishes, collaboration is core, and innovation knows no bounds. </p><p>We aspire to be a global leader, driving positive change and sustainable growth, while prioritizing secure entertainment-led player satisfaction and experience across our casino and sports betting business. Through cutting-edge technology, exceptional talent, and a culture of collaboration, we aim to deliver exceptional services that exceed expectations and empower our players to thrive in a rapidly evolving iGaming /Web3 world.</p><p><strong><br></strong></p><p><strong>Job Description:</strong></p><p>We are excited to be on the hunt for a talented and motivated individual to join our team as a our new Director of Player Experience &amp; Engagement.</p><p>The online casino industry is living in a linear world, when the world is on-demand, and so we are looking for a Director of Player Experience &amp; Engagement who will relish the challenge of redefining the approach to player interaction within the online casino space. This role involves leading the strategic deployment of truly player-first engagement and not simply “paying lip service” to it. The successful candidate has to have passion for understanding player behaviour and preferences to drive real value to every player and subsequently to the business.</p><p><strong><br></strong></p><p><strong>Responsibilities:</strong><br></p><ul><li dir="ltr"><strong>Develop Engagement Strategies:</strong> Create and implement innovative strategies aimed at enhancing player interaction and satisfaction across various platforms.<br></li><li dir="ltr"><strong>Lead Team Initiatives:</strong> Manage and lead the player experience and engagement team, fostering an environment of trust, creativity, collaboration, and high performance.<br></li><li dir="ltr"><strong>Data-Driven Decision Making:</strong> Utilise analytics to understand player behaviours and preferences, using this data to tailor engagement tactics and improve player loyalty.<br></li><li dir="ltr"><strong>Campaign Management:</strong> Oversee the development and execution of targeted engagement campaigns, preferring intelligent automations over mass-marketing.<br></li><li dir="ltr"><strong>Cross-Functional Collaboration:</strong> Work closely with other marketing teams, creative &amp; brand, product development, and customer support teams to ensure a seamless and cohesive player experience.<br></li><li dir="ltr"><strong>Innovate Player Interactions:</strong> Leverage the latest technologies and trends in gamification and personalised communication to elevate the player experience.<br></li><li dir="ltr"><strong>Manage Bonus / Budgets:</strong> Oversee the budget allocated for player engagement and experience initiatives, ensuring optimal use of resources for maximum impact.<br></li><li dir="ltr"><strong>Stakeholder Reporting:</strong> Regularly report to senior management and stakeholders about the performance of engagement strategies, player feedback, and overall satisfaction metrics.</li></ul><p><strong><br></strong></p><p><strong>Experience required:</strong></p><ul><li>Minimum of 7-10 years in the social gaming, online gaming online or casino industry, with a proven track record in improving player engagement, loyalty and player revenue.</li><li>Demonstrated experience leading and managing teams, with the ability to inspire, motivate, and drive performance in a fast, dynamic and competitive environment </li><li>Extensive experience in strategic marketing, with a deep understanding of player experience &amp; engagement systems and digital marketing tools used to enhance player engagement and retention.</li><li>Strong background in data analytics and using insights to drive decision-making, customise player interactions, and optimise &amp; automated customer journeys.</li><li>Experience in managing multiple, complex projects simultaneously, involving cross-functional teams, with a focus on delivering innovative solutions on time and within budget.</li></ul><p>  </p><p><strong>"What’s in it for me" we hear you ask?</strong><br></p><ul><li>A global and dynamic work environment, working with some of the best Casino talent in the world</li><li>A company full of personal growth opportunities, where you'll be trusted to work autonomously, in a down-to-earth and collaborative, non-corporate style atmosphere</li><li> A choice of work locations. We are a remote-first company with colleagues all over the world and a head office in Cyprus. The choice is yours!</li><li>Flexible working. We're all human, and life throws challenges in all shapes and sizes Understanding, flexibility, and trust in where, when, and how we work to make Mega Block stand out from the crowd</li><li>Rest and recharge with plenty of time off throughout the year</li><li>A competitive compensation package, reviewed regularly</li></ul><p> </p><p><strong>Equal Opportunities</strong></p><p>Megablock Gaming  is an equal opportunity employer welcoming applicants from all backgrounds.<br></p><hr> •

Last updated on Jun 26, 2024

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