Senior Customer Success Manager, Onboarding

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build anywhere—on the edge, on premises, or across cloud providers. With offices worldwide and over 175,000 developers joining MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

Individuals in the Onboarding Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. This is a brand new team at MongoDB, so we are looking for someone who can thrive with a high level of ambiguity and changes while maintaining a customer centric approach and helping to build the program. We are building out a world class Onboarding programme and this is a great opportunity to work with a fast paced organisation delivering best in class customer experiences.

In this role you will be the first point of contact for some of our most strategic customers after their initial sale. You will be responsible for supporting customers to successfully implement MongoDB, project managing initial enablement plans and introducing them to the broader MongoDB ecosystem. 

We are looking to speak to candidates who are based in Singapore for our hybrid working model.

Our ideal candidate will have

• 5-8 years of experience working in a Customer Success, Implementation Consultant, Onboarding Manager, Technical project management or similar customer-centric role
• Exceptional project management skills, you will need to hold customers and internal stakeholders accountable to action items to drive achievement of outcomes and milestones
• A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
• The ability to work in a fast paced environment - each Onboarding Success Manager will be responsible for onboarding 50+ customers in a given quarter while continuing to iterate on the program
• An entrepreneurial mindset - this is a brand new team so you must thrive in a highly changeable environment and contribute to building this program from the ground up
• High levels of organization and attention to detail - you take ownership of customer situations and see everything through to resolution
• Team player and passion for collaboration - in this role you will work across multiple pre and post sales teams to ensure customers are transitioned successfully into the post-sales ecosystem. This means working with Sales, Technical Services, Professional Services and more
• Prior exposure to database, cloud and infrastructure technology is a plus
• Bilingual Korean Speaking

On a given day in this role you will

• Take ownership of onboarding new customers across your business segment
• Coordinate with internal teams (Sales, Professional Services, Technical Services, etc) and our customers to ensure they are introduced to the platform effectively
• Enjoy and promote the implementation of MongoDB features during every customer touchpoint using playbooks, product signals, and other relevant data points to look for opportunities to expand the MongoDB footprint with your customers
• Build and deliver customized enablement and onboarding plans to ensure customers not only set up the product correctly, but also set their teams up for success
• Proactively identify risk and growth signals during the onboarding process

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

•

Last updated on Aug 21, 2024