SMB Business Analyst

As our SMB Business Analyst, you will play a pivotal role in driving growth and operational excellence for long-tail unmanaged merchants within the GoFood ecosystem. This position focuses on leveraging data insights to identify opportunities, address challenges, and optimize strategies tailored for the newly onboarded small and medium size Gofood merchants.

SMB National Team as part of the Sales Team is a dynamic and collaborative group committed to driving growth and excellence across our Small and Medium Business (SMB) operations nationwide. As part of this team, you will work alongside passionate professionals who thrive on innovation, data-driven strategies, and impactful decision-making.

Our culture fosters open communication, continuous learning, and a shared dedication to empowering SMBs by delivering top-notch solutions and meaningful engagement. Joining the SMB National Team means contributing to a supportive environment that values creativity, teamwork, and the opportunity to make a significant impact on the success of businesses across the country.

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.