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SMB Business Analyst

GoToGroup · 30+ days ago
Negotiable
Full-time
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About the Role

As our SMB Business Analyst, you will play a pivotal role in driving growth and operational excellence for long-tail unmanaged merchants within the GoFood ecosystem. This position focuses on leveraging data insights to identify opportunities, address challenges, and optimize strategies tailored for the newly onboarded small and medium size Gofood merchants.


What you will do

  • Analyze data from various sources to identify trends, opportunities, and challenges specific to unmanaged GoFood merchants.
  • Develop insights on unmanaged merchants' performance across Indonesia, from newly onboarded merchants to mature merchants. 
  • Monitor key metrics such as GMV, CO, MTU, Promotion, and Ads program. This will include motion monitoring from activation to retention.
  • Create and build a performance dashboard for the region team to monitor the performance of unmanaged merchants nationwide. 
  • Work closely with sales planning and analyst team to better translate high-level numbers target into breakdown target per segment in Unmanaged merchants
  • Identify inefficiencies in merchant onboarding, engagement, and operational processes using data insights.

What you will need

  • Bachelor’s degree in Data Analytics, Statistics, Business, or a related field managing local/regional business in reputable companies.
  • Proven experience in data analysis, preferably in the e-commerce, food delivery, or retail sector. At least 3 years of experience
  • Strong proficiency in data mining and visualization tools like SQL, Google Big Query, Tableau, and Metabase. 
  • Have the ability to turn insights into actionable plans.
  • Ability to communicate complex data insights to both technical and non-technical stakeholders effectively.
  • Experience working in sales or business development is a plus.
About the team

SMB National Team as part of the Sales Team is a dynamic and collaborative group committed to driving growth and excellence across our Small and Medium Business (SMB) operations nationwide. As part of this team, you will work alongside passionate professionals who thrive on innovation, data-driven strategies, and impactful decision-making.
Our culture fosters open communication, continuous learning, and a shared dedication to empowering SMBs by delivering top-notch solutions and meaningful engagement. Joining the SMB National Team means contributing to a supportive environment that values creativity, teamwork, and the opportunity to make a significant impact on the success of businesses across the country.


About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek 
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.

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Last updated on Jan 30, 2025

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