Community Manager | Personalized Content Team

WHY DEPT®?

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world.  

This role is part of our Personalized Creative team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalized, digital communications that change perceptions, shape new behavior's, and shift market share for our clients including eBay, Ancestry, Walmart, and more!

THE ROLE:

Community Managers are responsible for maintaining, curating, and analyzing a brand's social media presence. Effective and impactful community management results in a deep understanding of how a brand's audience interacts, responds, and engages on social.

This role will spread across two key clients in the sports and tech space and their respective social accounts. This role requires close collaboration and integration with all areas of the business (media, tech, and data) and this person will be expected to be able to frame their work with insight and strategic thinking, all underpinned with knowledge of social platforms and organic content. 

This is a full-time, Temporary contract. Till the end of-year (12/31/24) position.

KEY RESPONSIBILITIES:

The role of Community Manager is exciting, varied and constantly evolving. In this role, you will:

• Lead content calendar planning and regular maintenance; daily, monthly, and quarterly, in collaboration with Creative, Design, and client teams 
• Schedule and post content across a brand's social platforms
• Write accompanying post copy in the brand’s tone of voice
• Be on the pulse of the competitive and cultural landscape on social to contribute to forward-thinking ideas that can put brands at the helm of new conversations
• Deliver weekly trend reports
• Own community engagement and moderation by monitoring the brand’s platforms throughout the week directly responding to users, proactively engaging relevant brand and user accounts, ensuring there are no issues like spamming, and escalating crisis issues to appropriate teams
• Be a trusted authority on best practices for organic social and ensure content published adheres to best practice
• Provide ongoing support for client teams
• Report on organic performance (weekly, monthly); analyze data and leverage insights from regular reports to consistently improve performance

SKILLS AND PREVIOUS EXPERIENCE REQUIRED:

Our offering is advanced for the industry, and we rely on great people. To be considered for this role, you will need the skills or experience outlined below.

ESSENTIAL:

• 2+ years relevant experience within a community/social media management role
• Familiarity with Airtable and Sprout
• Live and breathe social media
• Strong copywriting skills
• Exposure to organic social work that has successfully built community
• Experience providing inspiration
• Ability to remain focused under pressure and get stuff done on a tight deadline
• A love for learning and teaching new things
• Great interpersonal and listening skills
• A high attention to detail

NICE TO HAVE:

• Experience with emerging technologies
• Experience working with sports brands
• Solid presentation skills

WE OFFER:

• 15 days Paid PTO
• 10 Public Holidays + Birthday off
• Medical, Dental, and Mental Health Support/Benefits (through Canada Life Insurance)
• Learning & growth certifications/certifications
• Enhanced Family Leave (after 1 year)
• We need you to work West Coast NA time zone (9:30am - 6:00pm PST)
• We will prioritize profiles based in Vancouver.
• Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.

DEPT® is proud to be an equal opportunity workplace that seeks to recruit, develop, nurture and retain the most talented people from a range of diverse backgrounds, skills and perspectives. We encourage all applications irrespective of gender, race, sexual orientation, religion, age, nationality, marital status, and disability.

 

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. 

We also encourage you  to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

#LI-Hybrid

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Last updated on Aug 8, 2024