Customer Care Executive (Intern/Contract, Jun-Nov)

Position Purpose:

• Supporting the Logistics [Supply Chain] department, you ensure the smooth flow of information between internal and external partners by processing various orders within your area of support.

Description of Duties:

• Process Sales order (SO) timely and accurately using various software/s.
• Proactively ensure order processing and follow-up until the delivery.
• Coordinate with various external and internal stakeholders on order issues, such as sales and marketing, buyers, warehouse and logistics department.
• Engage customers by answering order and service questions; providing information about orders and potential services failures.
• Administer the credit policy and the application of our sales terms and conditions in terms of payment deadlines, proactively ensuring reminders.
• Prepares order or service reports by collecting and analyzing customer information.
• Resolves order or service problems by clarifying the customer's complaint; determining the cause of the problem; explaining the possible solutions or escalate the problem to the correct department/person to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Process staff purchase and complimentary goods.
• Process credit/debit note for orders with price discrepancy.
• Process return orders, follow up with operational related issues until closure.
• Ensure continuity of service (inter department cross training and follow up)
• Support improvement or enhancement projects assigned by Management.

Requirements

Knowledge & Skills:

• Proficient in Microsoft Office and ERP systems
• Strong coordination and problem solving skills
• Good interpersonal and communication
• Good command of spoken and written English language
• Strong numerical analysis capability
• Able to work under pressure and within tight schedule
• 2 years of relevant experience in customer service or order processing
• Experienced in SAP is an added advantage

Benefits

• Flexi Benefit
• Complimentary Goods

Last updated on Apr 6, 2022