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W

Social Adjustment Services Senior Specialist - 2024674

wr · 30+ days ago

Dallas, TX

Negotiable

Full-time

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Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

ORGANIZATION SUMMARY

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

POSITION SUMMARY:

World Relief seeks a Social Adjustment Services Senior Specialist. This position plays a crucial role within our refugee resettlement agency in helping clients obtain self-sufficiency and social integration through applying for and receiving services for which client is eligible. This role is responsible for supervising others and includes responsibilities consistent with supervising employees including but not limited to monitoring daily work activities, tracking and approving timesheets including approving time off, monitoring performance including entering goals, progress check-ins, and weekly or bi-weekly check-ins, documenting performance concerns. This position will provide direct services to clients with a caseload of up to 50% or more.

ROLE & RESPONSIBILITIES:

This role is responsible for supervising others and includes responsibilities consistent with supervising employees, including but not limited to monitoring daily work activities, tracking and approving timesheets including approving time off, monitoring performance including entering goals, progress check-ins, and weekly or bi-weekly check-ins, documenting performance concerns, entering staff promotions, transitions, and separations in HRIS within required time frame. Managers at World Relief are also considered spiritual leaders and are expected to lead staff in a manner consistent with our Christian values, including but not limited to praying with staff, leading devotionals, and fostering a Christian environment in interactions with staff throughout World Relief.

Supervision and Leadership:

Recruit and train Social Adjustment Services Case Specialists.
Develop partnerships with individuals and organizations that can provide additional support and resources for our clients.
Ensure program compliance with all relevant federal, state, and local regulations, as well as organizational policies.
Prepare and submit timely reports to funders, stakeholders, and organizational leadership.
Conduct regular audits of client files and program processes to ensure quality and compliance.
Build and maintain relationships with community partners, service providers and other stakeholders.
Ensure the implementation of changing policies and forms from TXOR as needed.
Represent World Relief Texas at community meetings, events, and forums.

Compliance and Reporting:

Ensure program compliance with all relevant federal, state, and local regulations, as well as organizational policies.
Maintain accurate and up-to-date client records and program documentation.
Prepare and submit timely reports to funders, stakeholders, and organizational leadership.
Conduct regular audits of client files and program processes to ensure quality and compliance.

Client Support and Coordination:

Complete intake/enrollment for eligible clients
Assess client needs upon enrollment and create a plan for the client to reach self-sufficiency and social integration
Assist clients in developing life skills and navigating American systems
Enter client and service information in the ClientTrack database weekly
Prepare and maintain detailed case files
Maintain detailed and accurate case notes for all client interaction
Provide transportation to initial doctor appointments, benefit interviews, and trainings for clients as needed
Assist clients in scheduling transportation benefits as provided by RMA and Medicaid
Provide interpretation for SAS related services as needed by using the interpreters contracted with World Relief or using the telephonic system as a last resort
Assist clients with application forms for assistance, such as government housing and Food Stamp/Medicaid
Follow up with Food Stamp/Medicaid office and SSA regarding client’s application until decision is made
Equip clients to conduct independent services
Refer clients to other programs and services as needed
Evaluate and monitor quality of data entry by other agency staff to ensure data integrity for program requirements.
Maintain regular communication with clients through client home visits, phone calls and office visits 
Monitor files to ensure all required documents are included and files are in compliance with RSS SAS Program Guidelines

JOB REQUIREMENTS:

Mature and personal Christian faith
Committed to the mission, vision, and values of World Relief
Desire to serve and empower the Church to impact vulnerable communities
Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
Proficient in Microsoft Office applications
Ability to work a flexible schedule including occasional early mornings and evenings.
At least one-year experience in an office environment
Valid Driver’s License and good driving record

PREFERRED QUALIFICATIONS:

Excellent interpersonal and communication skills
Ability to manage multiple demands and deadlines with flexibility Ability to maintain records and reports
Detail-oriented and organized
Demonstrates initiative, flexibility, and responsibility
Ability to communicate clearly, both orally and in writing
Effectively manage stressful or crisis situations
Fluent in languages spoken by clients preferred, but not required (Spanish, Arabic, Farsi, Dari, French, Kinywarwanda, Pashto, Haitian Creole, Swahili and Pashto)

World Relief offers a competitive benefits package and employee discount program for full-time and part-time employees.

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

***

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

•

Last updated on Oct 8, 2024

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