Technical Product Content Manager - UK

<p><em><strong><a href="https://www.notion.so/automatatech/Progression-Frameworks-6aec19ef26284d8999d2764fa3372d7a">Level</a>: </strong>5<strong><a href="https://www.notion.so/automatatech/Pay-Transparency-5fc0cd54891f4e5081a041940b8163c1"><br></a></strong></em><em><strong><a href="https://www.notion.so/automatatech/Pay-Transparency-5fc0cd54891f4e5081a041940b8163c1">Salary band</a>: </strong>£80,000 - £100,000<strong><a href="https://www.notion.so/automatatech/Bonus-Public-4300d7e9648d42d4a98841289d56ceab"><br></a></strong></em><em><strong><a href="https://www.notion.so/automatatech/Bonus-Public-4300d7e9648d42d4a98841289d56ceab">Bonus</a>:</strong> 10% performance-based, discretionary<strong><a href="https://g.co/kgs/tdaGspr"><br></a></strong></em><em><strong><a href="https://g.co/kgs/tdaGspr">Location:</a> </strong>Hybrid - work from our London office 2x/week</em></p><hr><h1 dir="ltr"><strong>Technical Product Content Manager – Build the Knowledge Engine Empowering Automata Customers</strong></h1><h1 dir="ltr">Join Automata: Revolutionizing Life Sciences Through Automation</h1><p dir="ltr">At <strong>Automata</strong>, we are transforming how scientists work. Our mission? <strong>To make automation accessible to every lab in the world.</strong> From <strong>drug discovery to diagnostics and synthetic biology</strong>, we empower scientists with cutting-edge automation solutions that accelerate breakthroughs and redefine the future of life sciences.</p><p dir="ltr">But we’re more than just a company building automation tools. We are a team of <strong>innovators, engineers, and storytellers</strong>, united by a passion for <strong>simplifying complexity</strong> and making high-tech solutions <strong>intuitive, accessible, and scalable</strong>. Our <strong>LINQ platform</strong> combines robotics and software to streamline lab workflows, allowing researchers to focus on what matters most: <strong>pioneering the discoveries that change lives.</strong></p><p dir="ltr">Now, we’re looking for a <strong>Technical Product Content Manager</strong> to <strong>empower every user of LINQ to master their automation workflows—quickly, effortlessly, and with full confidence.</strong></p><h1 dir="ltr">Why This Role is a Game-Changer</h1><h3 dir="ltr"><strong>📖 Knowledge is Power—And You’ll Shape How It’s Delivered</strong></h3><p dir="ltr">The <strong>LINQ Workcell</strong> is a sophisticated system, designed to <strong>redefine lab automation</strong>. But even the most powerful technology is only as effective as its users' ability to operate it. This role exists to <strong>eliminate friction, accelerate adoption, and ensure that every user—no matter their expertise—can leverage LINQ to its full potential.</strong></p><h3 dir="ltr"><strong>⚡ Automate the Learning Curve</strong></h3><p dir="ltr">Life sciences automation is evolving <strong>faster than ever</strong>, and our content systems need to keep up. You’ll <strong>blend content strategy, automation, and in-product knowledge delivery</strong> to ensure that <strong>learning is intuitive, documentation is effortless, and user satisfaction is sky-high</strong>.<br><br></p><h3 dir="ltr"><strong>🌍 Scale Your Impact Globally</strong></h3><p dir="ltr">Your work will <strong>directly impact scientists, researchers, and lab operators throughout North America and the EU</strong>—helping them navigate complex automation systems with clarity and ease. By building <strong>scalable, intelligent knowledge frameworks</strong>, you’ll <strong>bridge the gap between cutting-edge technology and human understanding</strong>.</p><h1 dir="ltr">Your Mission: Build a World-Class Knowledge Ecosystem</h1><p dir="ltr">In this role, you will be responsible for creating and delivering <strong>next-generation product content</strong>, ensuring that <strong>users can operate LINQ workcells with confidence—anytime, anywhere.</strong></p><h3 dir="ltr"><strong>Your Core Responsibilities</strong></h3><p dir="ltr">📝 <strong>Content Creation &amp; Management (30%)</strong></p><ul><li dir="ltr"><p dir="ltr">Develop <strong>clear, concise, and engaging documentation</strong>, including <strong>user guides, FAQs, API references, and troubleshooting resources</strong>.</p></li><li dir="ltr"><p dir="ltr">Ensure content is <strong>tailored to different user personas</strong>, from lab technicians to automation engineers.</p></li></ul><p dir="ltr">📚 <strong>Knowledge Management (20%)</strong></p><ul><li dir="ltr"><p dir="ltr">Architect <strong>intelligent knowledge repositories</strong> with structured <strong>taxonomy, tagging, and governance frameworks</strong>.</p></li><li dir="ltr"><p dir="ltr">Ensure <strong>information is easily searchable, logically organized, and continuously optimized</strong> based on usage data.</p></li></ul><p dir="ltr">🤖 <strong>Automation &amp; In-Product Content Delivery (20%)</strong></p><ul><li dir="ltr"><p dir="ltr">Implement <strong>AI-powered, automated content generation tools</strong> to keep documentation up to date <strong>at scale</strong>.</p></li><li dir="ltr"><p dir="ltr">Integrate <strong>contextual in-app help and knowledge systems</strong> to provide internal and external users with answers <strong>precisely when they need them</strong>.</p></li></ul><p dir="ltr">🔍 <strong>Quality Assurance &amp; Optimization (15%)</strong></p><ul><li dir="ltr"><p dir="ltr">Establish key performance metrics and OKRs to ensure systems are meeting expectations and delivering value.</p></li><li dir="ltr"><p dir="ltr">Establish <strong>high editorial standards</strong> to maintain <strong>accuracy, clarity, and relevance</strong> across all documentation.</p></li><li dir="ltr"><p dir="ltr">Regularly audit and update knowledge resources to <strong>reflect product advancements and user feedback</strong>.</p></li></ul><p dir="ltr">🔄 <strong>User Engagement &amp; Continuous Improvement (15%)</strong></p><ul><li dir="ltr"><p dir="ltr">Proactively gather and analyze <strong>user feedback, support tickets, and content performance metrics</strong>.</p></li><li dir="ltr"><p dir="ltr">Continuously refine <strong>content strategy</strong> to improve user <strong>understanding, retention, and overall satisfaction</strong>.</p></li></ul><h1 dir="ltr">What We’re Looking For</h1><ul><li dir="ltr"><p dir="ltr"><strong>Clear, detail-oriented writing style</strong>, with the ability to translate complex technical concepts into <strong>simple, actionable guidance</strong>.<br><br></p></li><li dir="ltr"><p dir="ltr"><strong>Experience designing and managing automated content generation systems</strong>—you know how to scale documentation <strong>without sacrificing quality</strong>.<br><br></p></li><li dir="ltr"><p dir="ltr"><strong>Expertise in in-app content serving platforms</strong>—you understand how to deliver knowledge in the <strong>right place, at the right time</strong>.<br><br></p></li><li dir="ltr"><p dir="ltr"><strong>A strategic, systems-thinking mindset</strong>—you can architect <strong>highly scalable content frameworks</strong> that drive long-term success.</p></li></ul><h3 dir="ltr"><strong>Bonus Points for:</strong></h3><p dir="ltr">✨ Experience in <strong>life sciences, biotech, or other technical/scientific industries</strong>.<br>✨ Background in <strong>UX writing, instructional design, or technical education</strong>.<br>✨ Familiarity with <strong>AI-driven content automation, chatbots, or interactive help systems</strong>.</p><h1 dir="ltr">Why Automata?</h1><p dir="ltr">At Automata, we’re <strong>not just innovating in lab automation—we’re building an entirely new way for scientists to interact with technology</strong>. And that starts with <strong>you</strong>.</p><p dir="ltr">💡 <strong>Shape the knowledge engine that powers life sciences automation.</strong><br>🚀 <strong>Work at the cutting edge of AI, automation, and content strategy.</strong><br>📈 <strong>Join a high-growth company that invests in your career.</strong><br>🌍 <strong>Make a global impact by empowering scientists to do their best work.</strong></p><h1 dir="ltr">Are You Ready to Build the Future of Knowledge Automation?</h1><p>If you’re passionate about <strong>scaling knowledge, eliminating complexity, and making high-tech automation systems accessible to all</strong>, we’d love to hear from you. </p><p><strong>Apply today and be part of something transformational. 🚀</strong><br></p><hr><p><em><br></em><em><em>We are an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Discrimination of any kind based on race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status is strictly prohibited.</em></em> </p> •

Last updated on Feb 14, 2025