Employers / Recruiters

Classroom Success Lead

nelson-education · 28 days ago

As the largest Canadian-owned and operated K-12 publisher, Nelson Education Ltd. is Canada's only heritage education content provider, known for its innovative products and solutions catering to learners across the country.


Nelson is on a mission to make learning accessible, engaging, and effective for all. That's why Nelson continuously strives to create dynamic curriculum-aligned content that caters to diverse learning styles, fostering critical thinking, creativity, and life-long learning.


In response to the evolving education landscape, Nelson developed Edwin, a digital learning ecosystem. Edwin is a learning platform for classroom success, providing curriculum-linked content, engaging tools and unparalleled support to reach every student.

Nelson is redefining education and making a positive impact on the way knowledge is acquired and shared by creating the possible, one learner at a time.

About the Role

Nelson Education seeks a Classroom Success Lead. Reporting to Classroom Success Manager, you'll play a pivotal role in ensuring the success of Edwin enterprise adoptions, focusing on securing renewals and expansions to drive sustained growth.  Your focus will be on aligning support activities with the board's success criteria and building strong, trusting relationships with key stakeholders.  You have a background in adult training and are dedicated to enhancing educator capacity through the effective implementation of Edwin.

Key Accountabilities

  • Drive Edwin adoptions and usage across assigned accounts.
  • Manage trusting relationships with educators, administrators, coordinators, and key decision makers to ensure account success and growth.
  • Manage renewals, and expansions including identifying and mitigating risks and barriers.
  • Achieve specific retention targets and key performance indicators for assigned accounts.
  • Make data informed decisions to guide and measure the effectiveness of support activities, ensuring alignment with the board's success criteria.
  • Provide custom solutions by actively listening and understanding gaps, barriers and needs across the board.
  • Deliver training workshops and professional learning sessions both in-person and online.
  • Continually measure the health of accounts to reduce customer churn by implementing proactive strategies.
  • Meet user needs through a service-led approach and communicate feedback and needs to relevant teams.
  • Collaboration across all Nelson teams, including Sales, Marketing, Product, and Strategy to effectively solve problems and innovate.


  • Provincially Certified Teacher credentials and a post-secondary education.
  • Demonstrated passion for facilitating connections and collaborations among educators and administrators to foster shared learning experiences.
  • Superior organization skills with the ability to manage multiple tasks and objectives efficiently, maintaining a sense of urgency and results-driven approach.
  • Customer-focused mindset, with strong attention to detail and exemplary written and verbal communication skills.
  • Proficient technology skills, including comfort with various online tools.
  • Exceptional presentation skills with the ability to engage and captivate audiences.
  • Possession of a personal vehicle for travel and flexibility to conduct presentations both in person and online.


  • Hybrid work model
  • Flexible working time
  • Competitive compensation
  • Great company culture
  • Great benefits and perks, including summer Fridays, partner discounts and more!


You don’t have 100% of the above qualifications? Do you still think Nelson is a great fit for you? We encourage you to apply anyways! 

Nelson is an equal opportunity employer and is committed to Inclusion, Equity and diversity. As part of this commitment, we do not discriminate on the basis of age, race, sex, gender, gender identity, colour, religion, national origin, sexual orientation, marital status, citizenship, veteran status, or disability status. 

Should you require any accommodation during the requirement process please reach out to

Last updated on May 16, 2024

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About the company

More jobs at nelson-education


Toronto, Ontario


28 days ago



28 days ago

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