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Support Analyst (PV)

canvasww · 30+ days ago
Negotiable
Full-time
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The Role
 
Canvas Worldwide seeks a Helpdesk Support Analyst to join our Technology & Agency Services team (CTAS). We're looking for people who have a passion for technology and bring a progressive view to core services. The role is for first-level support of our endpoints (Windows, macOS, iOS, Android, etc.), account maintenance, and cloud services. Additionally, you will assist in maintaining our technical knowledge base and inventory.

Key Duties & Responsibilities:

  • Monitor and respond to associate technical requests via Zendesk ticket queue as well as Teams support channel.
  • Endpoint device creation, testing, and deployment
  • Work to ensure proper SLA response times and security standards, escalating as needed.
  • Create and maintain knowledgebase articles on solutions, processes, and workflow.
  • Assist in preparing and enforcing logging and reporting procedures for end-user computing operations.
  • Assist with inventory and provide oversight to management
  •  Onboarding and Offboarding for accounts and equipment, giving assistance and walkthrough for new associates
  •  Help identify any systemic, ongoing issues and work with desktop support and vendors to isolate and remedy issues
  •  Be able to lift and transport computers and devices for setup and shipping
  • Off-hours and emergency

Qualifications:

  • At least two years of experience in a comparable position
  • Strong communication skills, written and verbal, providing reliable support for associates
  • Strong familiarity with MS Office 365, SharePoint, Intune, Azure, Adobe
  • AV, Videoconference systems, and presentation support a plus
  •  Understanding cloud computing services, including Microsoft, Google, and AWS

Last updated on Sep 12, 2024

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