As a Senior Creator Success Manager (CSM) you will oversee a portfolio of Jellysmack's top creators and be responsible for building strategic roadmaps to help them establish and grow their presence across social platforms and achieve lasting success.
As the face of the company to creators, your role is to have the deepest understanding of their motivations and priorities, and serve as their advocate internally to deliver “voice of creator” intelligence to shape our product offerings. You will be tasked with firmly understanding all of the company’s products and making recommendations to your creators for those best suited to their needs. You will pitch new opportunities to creators and their representatives and have the critical knowledge to answer their questions, overcome their objections, and drive new business. You will work hand-in-hand with our Creator Support team to address creator-related issues that arise and ensure they are resolved in a timely, professional, and comprehensive manner. You will be well-versed on the latest content trends and features of different social platforms, and be able to evaluate the performance of your creators’ content and share helpful insights when requested.
You will be responsible for educating and guiding creators on new offerings to maximize the value of their content, generate revenue, and capitalize on every relevant opportunity to help them grow and monetize efficiently. You will work cross-functionally with multiple teams to ensure alignment with your creators’ goals and objectives. As a trusted advisor, you will be responsible for ensuring that our value is consistently showcased to creators throughout their partnership with Jellysmack. You will be hyper-focused on creator satisfaction, expansion, and retention -- helping us to fostering long-term, mutually beneficial partnerships. This role will report to the VP of Global Creator Success.
The Team Culture
Our talented Creator Success Managers serve as the primary points of contact between Jellysmack and the renowned creators on our roster. The Creator Success team is at the center of everything we do at Jellysmack and in charge of overseeing the strategic account development of our creators, ensuring they achieve their full potential. We are a dynamic team that embodies the company’s values of overperformance, positivity, and agility.
A Bit About Us
We are Jellysmack, the global creator company, and we’re obsessed with helping creators Go Bigger.
We believe that creators are the future of entertainment, and we are on a mission to elevate them to their highest potential across social platforms like Facebook, Instagram, Pinterest, Snapchat, TikTok, YouTube, and beyond.
We use technology, data, and expertise to turn the talented video creators of today into the digital icons of tomorrow.
Our powerful AI detects and develops the most promising creators, inviting only the best on a life-changing journey to skyrocket their social growth and build long-term success.
Through multi-platform distribution, financial backing, streaming television syndication, content ideation, brand partnerships, and more, Jellysmack provides the all-encompassing infrastructure that the world’s top creators need to maximize their value.
Our industry-leading solutions impart the gift of time and empower our elite community of creators to prioritize their passion. Our exclusive roster includes names like MrBeast, Bailey Sarian, Brad Mondo, The Try Guys, KallmeKris, Junya, and Luisito Comunica.
We're extraordinarily proud of the company we've built and our numerous awards, including: Fast Company’s Most Innovative in Social Media (2023) and #1 Most Innovative Company in Video (2022), Digiday’s Best Distribution Strategy (2023 Video and TV Awards) and Best Social Management Platform (2022 Technology Awards). We have also been recognized by Forbes and Built In as one of the best places to work in the United States. Our people are Jellysmack's greatest competitive advantage, and we'll continue to invest in our people-first culture.
Ready to be part of a great human adventure?
We’re dedicated to making the best working environment possible for our people. All you have to do is apply; we are ready to let you show off your talent!
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