Rider Specialist - Retail Customer Service

ABOUT ZOOMO

At Zoomo, our vision is to transition every urban mile to Light Electric Vehicles (LEVs). Zoomo offers the world’s leading platform for commercial use e-bikes. We operate across the USA, UK, Europe, Canada and Australia. In 4 years Zoomo has helped transition millions of urban miles to light electric vehicles, built a team of >300 world class engineers, operators, sales staff and vehicle repair technicians; developed and deployed the world's best last mile delivery electric bikes and fleet management software; and successfully sold these fleet solutions into the world's leading logistics businesses.

Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments with partners including UberEats, Doordash, JustEat Takeaway, Deliveroo, Domino’s, Pizza Hut, Amazon, FedEx, Getir, Ocado, GoPuff and many more.

Expect to join a high-performing team where you are trusted to make a direct impact on our business, our customers and our planet.

THE ROLE

We’re seeking a passionate and customer-focused Rider Specialist to be the face of our brand. You will be responsible for providing exceptional customer service face-to-face, promoting our light electric vehicle rental options, and contributing to a positive store atmosphere.

Your Mission:

• Provide outstanding customer service by assisting customers with product information, lease agreements, and rentals.
• Achieve customer acquisition and retention targets.
• Contribute to a positive and engaging store environment through expert product knowledge.
• Process lease agreements and rental transactions accurately and efficiently.
• Support store operations, including stock management and customer data management.

Your Superpowers:

• Previous experience in a customer-facing role
• Excellent verbal and written communication skills
• Proficiency in a second language is a plus
• Strong interpersonal and problem-solving abilities
• Ability to multitask and prioritise effectively.
• A passion for delivering outstanding customer service.
• Ability to work effectively as part of a team.
• Proficiency in retail POS systems.
• Knowledge of the last-mile delivery industry is preferred.

If you thrive in a fast-paced environment and are committed to providing exceptional customer support, we encourage you to apply.

Benefits

We offer you the chance to be part of a team at the cutting edge of the world’s electrification journey, including:

• Working with a switched on team that strives to make the streets greener and serve the rider
• Basic Salary of £25.958
• Global and country-specific benefits packages
• Monthly team outings & events
• Get to know our product by using one of our e-bikes
• Annual learning and development allowance
• Mental wellbeing support

Zoomers currently represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all.

Last updated on Jul 30, 2024