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Tech Lead-ServiceNow Developer

g6jdnw8nip4bx2tar9us2dx9tkot2005d9fqb82t4c87ph7vimwf7411au20toln · 30+ days ago

bangalore, KA, IN

Negotiable

Full-time

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Job Description

Date: 25/ May / 2021

Role                                        : Tech lead - Servicenow operations
Number of Positions            :
Experience (in yrs)               : 5 - 7 years

Role Description:

Manage End-to- End IT operations like Incident Management, Problem Management, Change Management
Coordinate with all Clients , Vendor and onshore stakeholders
End-to-End reporting towards management and client
Define continuous improvement targets and achieve them
Drive process oriented improvement and value-add to client
Responsible for acting both independently and as a team member to translate business and technical requirements into well-engineered, tested , and deployed ITSM solutions on the ServiceNow platform .
Support documentation and communication of all processes,policies and procedures for obtaining IT support

Qualification specification:

Candidates Should have 5-7 Years experience of IT Operations experience and minimum 5 years of experience of servicenow ITSM and ITOM Modules .
Must be technically savvy and able to design and build applications that meet business goals and objectives.
Experience with JavaScript, XML, HTML, CSS is mandatory
Experience with Agile (Scrum) and DevOps methodologies
Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production
Must possess good problem solving and communication skills
Must excel working in team environment
In addition to this, following experience, knowledge or certification will be "Good To Have”
- Certifications:
  - ServiceNow Certified System Administrator, strongly preferred
  - ITIL Foundation, strongly preferred

Success Metrics
Success will be measured in a variety of areas, including but not limited to

Consistently ensure the on-time delivery and quality (first-time-right) of the projects
Bring innovative cost effective solutions
Achieve the customer satisfaction
Ability to handle a subject from demand management, to development and support
Ability to understand the clients needs
Ability to challenge the needs of the clients and provide appropriate solutions

The role will have the following key outputs:

Strong link with ServiceNow team
Proactive in providing guidance & inputs for the roadmap

•

Last updated on Jul 30, 2021

About the company

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