Job Description Date: 25/ May / 2021
Role : Tech lead - Servicenow operationsNumber of Positions : Experience (in yrs) : 5 - 7 years Role Description: - Manage End-to- End IT operations like Incident Management, Problem Management, Change Management
- Coordinate with all Clients , Vendor and onshore stakeholders
- End-to-End reporting towards management and client
- Define continuous improvement targets and achieve them
- Drive process oriented improvement and value-add to client
- Responsible for acting both independently and as a team member to translate business and technical requirements into well-engineered, tested , and deployed ITSM solutions on the ServiceNow platform .
- Support documentation and communication of all processes,policies and procedures for obtaining IT support
Qualification specification:- Candidates Should have 5-7 Years experience of IT Operations experience and minimum 5 years of experience of servicenow ITSM and ITOM Modules .
- Must be technically savvy and able to design and build applications that meet business goals and objectives.
- Experience with JavaScript, XML, HTML, CSS is mandatory
- Experience with Agile (Scrum) and DevOps methodologies
- Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production
- Must possess good problem solving and communication skills
- Must excel working in team environment
- In addition to this, following experience, knowledge or certification will be "Good To Have”
- Certifications:
- ServiceNow Certified System Administrator, strongly preferred
- ITIL Foundation, strongly preferred
Success MetricsSuccess will be measured in a variety of areas, including but not limited to- Consistently ensure the on-time delivery and quality (first-time-right) of the projects
- Bring innovative cost effective solutions
- Achieve the customer satisfaction
- Ability to handle a subject from demand management, to development and support
- Ability to understand the clients needs
- Ability to challenge the needs of the clients and provide appropriate solutions
The role will have the following key outputs:- Strong link with ServiceNow team
- Proactive in providing guidance & inputs for the roadmap
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Last updated on Jul 30, 2021