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Tech Lead-ServiceNow Developer

Negotiable
Full-time
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 Job Description
 
Date: 25/ May / 2021
 
Role                                        : Tech lead - Servicenow operations
Number of Positions            :
Experience (in yrs)               : 5 - 7 years
 
Role Description:
 
  • Manage End-to- End IT operations like Incident Management, Problem Management, Change Management
  • Coordinate with all Clients , Vendor and onshore stakeholders
  • End-to-End reporting towards management and client
  • Define continuous improvement targets and achieve them
  • Drive process oriented improvement and value-add to client
  • Responsible for acting both independently and as a team member to translate business and technical requirements into well-engineered, tested , and deployed ITSM solutions on the ServiceNow platform .
  • Support documentation and communication of all processes,policies and procedures for obtaining IT support
 
 
 
Qualification specification:
  • Candidates Should have 5-7 Years experience of IT Operations experience and minimum 5 years of experience of servicenow ITSM and ITOM Modules .
  •  Must be technically savvy and able to design and build applications that meet business goals and objectives.
  • Experience with JavaScript, XML, HTML, CSS is mandatory
  • Experience with Agile (Scrum) and DevOps methodologies
  • Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production
  • Must possess good problem solving and communication skills
  • Must excel working in team environment
  • In addition to this, following experience, knowledge or certification will be "Good To Have”
    • Certifications:
      • ServiceNow Certified System Administrator, strongly preferred
      • ITIL Foundation, strongly preferred
 
Success Metrics
Success will be measured in a variety of areas, including but not limited to
  • Consistently ensure the on-time delivery and quality (first-time-right) of the projects
  • Bring innovative cost effective solutions
  • Achieve the customer satisfaction
  • Ability to handle a subject from demand management, to development and support
  • Ability to understand the clients needs
  • Ability to challenge the needs of the clients and provide appropriate solutions
The role will have the following key outputs:
  • Strong link with ServiceNow team
  • Proactive in providing guidance & inputs for the roadmap
 

Last updated on Jul 30, 2021

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