Employers / Recruiters

Head of IT Support & Service Management, KIRKBI IT

kirkbias · 25 days ago
Koldingvej 2
<p><em>Are you motivated by establishing operational excellence and seamless IT end-user support? Would you like to join a purpose and value focused company where quality, integrity and people are key?</em></p><p><em></em>Together with your team consisting of six colleagues you will serve an exciting and diverse portfolio of customers. You will refer to the Head of IT and become a part of the KIRKBI IT leadership team where you will have a key role in maturing the IT organisation, which acts as a competence- and shared service center for a number of companies within the KIRKBI ecosystem.</p><p><strong>Lead and build a strong IT Support &amp; Service Management backbone<br></strong>As Head of IT Support &amp; Service Management your main goal will be to enhance and further develop our IT support and efficiently manage our IT services management processes. You do this by collaborating with end-users, business customers, vendors and IT internal stakeholders. Your primary responsibility will be to mature our organisational capabilities and practices among others: </p><ul> <li>Procurement, Vendor and Supplier Management: Manage relationships and contracts with IT vendors and service providers, and ensure that service level agreements are met (ex. ITM8, Global Connect, Telia, Norlys, Venzo etc.)</li> <li>Process Governance: Describe and maintain relevant ITIL processes, procedures and policies to ensure compliance and reliability of IT Operations</li> <li>End-user Support and Asset Management: Ensure that end-users have access to IT resources and provide technical support in alignment with operational needs and budget constraints.</li></ul><p>You lead the team through direction and involvement to ensure strong performance as well as high motivation and job satisfaction.</p><p><strong>Structured team player and a natural contributor to strong cooperation<br></strong>We prefer that you have experience with support and service management processes ideally from IT consultancy or an IT department in a mid-sized corporate company. You have broad experience with building and maintaining IT backbone structures and solutions with knowledge of governance and compliance, for instance in terms of licenses and agreements as well as relevant technical knowledge.</p><p>Your past leadership experience reflects your capacity to guide your team to achieve anticipated goals, if not surpass them, and to encourage a collaborative spirit among your group and with other professionals in the IT field.</p><p>To excel in this position, prioritising customer interests and the creation of value is imperative. With your good business understanding and an optimisation mindset you are capable of guarding operational excellence – with a sense of urgency when needed. You are structured and have an organised approach to tasks with a natural focus on processes, procedures and documentation.</p><p>Moreover, we expect that you:</p><ul> <li>Are proactive, good at listening and at the same time good at setting direction.</li> <li>Are a team player and have the ability to delegate and follow-up with team members.</li> <li>Can flex seamlessly between working individually and in full immersion to proactive cross-functional collaboration.</li> <li>Communicates expectations clearly to customers and employees.</li></ul><p><strong>The KIRKBI culture and benefits<br></strong>At KIRKBI, our emphasis is on cultivating an environment that encourages both personal and professional growth. We collaborate with openness and mutual respect across a broad span of competencies. We work actively with sustainability, diversity and inclusion, e.g., by bringing diversity of thoughts, capabilities and experiences into play. Moreover, we have a clear focus on health and well-being, offering a suite of benefits to support this. Our unique proposition lies in the exceptional work-life balance, facilitated by flexible work arrangements.</p><p>When we hire, we always look for people who can fit into KIRKBI’s culture. As we target a diverse working environment, we attract and retain people with different skills, approaches, and backgrounds to succeed - giving all our employees opportunities to develop in KIRKBI.</p><p>You will be based in our office at Billund. Even though we like to be physically together and enjoy coming into our beautiful offices, the flexibility of working remotely has become part of our ways of working.</p><p><strong>Ready to join us?<br></strong>If you have any questions regarding the position, you are welcome to contact Head of IT, Anders Svarer, on +45 52 26 10 76 or</p><p>We close the position once we have found the right candidate. Do not hesitate to send us your motivated application and CV (in Danish or English). We are looking forward to hearing from you.<br><br>In connection with recruitments in KIRKBI A/S, we process your personal data as stated in this <a href="" target="_blank">Data Privacy for job applicants (</a>.<br><br><br><strong>Who we are<br></strong>KIRKBI is the Kirk Kristiansen family’s private holding and investment company founded to build a sustainable future for the family ownership of the LEGO brand through generations.</p><p>Our work is focused on three fundamental tasks all contributing to enabling the Kirk Kristiansen family to succeed with the mission <em>to inspire and develop the builders of tomorrow</em>: We work to protect, develop and leverage the LEGO brand across all the LEGO branded entities. We are committed to a long-term and responsible investment strategy to ensure a sound financial foundation for the family’s activities<em>.</em> And, we are dedicated to support the family members as they prepare for future generations to continue the active and engaged ownership as well as supporting their private activities, companies and philanthropic work.</p><p>KIRKBI’s strategic activities include 75% ownership of the LEGO Group, 47.4% ownership of Merlin Entertainments and investments in renewable energy. The company’s investment activities also include significant long-term investments in companies such as ISS, Nilfisk, Landis+Gyr and Falck as well as real estate investments in Denmark, Switzerland, Germany and the UK. <a href=""></a></p> •

Last updated on Mar 27, 2024

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