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Dealer Relations Coordinator - Bilingual Spanish

carvana · 21 days ago
$64k+
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Full-time
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About Us

ADESA, a Carvana owned company, currently operating over 50 locations throughout the US. Our auto auctions, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.

We work in a service industry and embrace a “we” versus “I” culture – help others, and they will help you. Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do.

We’re excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA!

Role and Team

Reporting to the Sales or designated manager,  the Dealer Relations Coordinator will perform various administrative and operational duties relating to the sale. As part of the sales team, assist in servicing dealer relationships, development of new business, retention of existing business and any other duties and responsibilities required. Provide the necessary support to the field sales team. Perform all duties assigned by the Sales Manager or designated manager

Responsibilities

  • Drive superior customer experience to ensure dealer satisfaction and build client retention. Support growth of the customer base and act as a liaison between all auction departments, including sales staff, consignment dealers and auction personnel.
  • Perform administrative and operational functions. This includes but is not limited to: determining all pre-sale activities, scheduling transportation and reconditioning services, numbering units, setting the sale, flooring units, and entering announcements. 
  • Maximize the number of online sale listings by working with relative departments within the auction. Auditing online representation of vehicles – photos, condition, damages, and announcements. 
  • Perform sale day duties. This includes, but not limited to, customer service, block representation, post-sale reporting, and LiveBlock sale auditing. 
  • Be familiar with policies and procedures for handling all aspects of customer complaints and disputes and resolve in a friendly, courteous manner. Advise the designated manager of serious complaints or incidents. Assist dealers with any problems, discuss PSI results, and coordinate arbitration issues. 
  • Effectively and efficiently manage the dealer sales inventory. 
  • May perform operational duties as needed. This includes but is not limited to: numbering vehicles, stickering vehicles, ensuring all vehicles are on spot for sale, making reconditioning recommendations, ensuring all repairs are completed in a timely manner, verifying condition reports are complete and posting cars to DealerBlock. 
  • Reconcile online sold vehicles for LiveBlock and DealerBlock. Verify purchases are accurately recorded. Assist in preparation of bill of sale, sale reports and post reconditioning charges incurred. Follow up calls with customers to verify all pertinent transaction information. Includes but not limited to up-selling PSI’s, payment and shipping information. 
  • Account specific requirements for posting units on different online software and transferring images from one platform to the other one.
  • Properly use and navigate ADESA’s CRM tool to logging calls, run reports, and view dashboards. 
  • Process any online arbitration until the case is closed. 
  • Responsible for impacting and achieving overall sales goals. Practice and promote teamwork at all times. Set a good personal example of attitude and performance. 
  • Make sure all department area conditions do not threaten employee or customer safety. Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property. Report all incidents immediately. Practice and instruct all employees in proper loss prevention and reaction procedures. Report all incidents properly and immediately. 

Skills and Attributes

  • Strong computer ability
  • Excellent customer service skills
  • Ability to work independently and exercise good business judgment and discretion
  • Well organized and responsible with an aptitude in problem solving
  • Excellent verbal and written communications
  • Strong multitasking skills along with the ability to adapt to changing work environments
  • Demonstrate ability to learn, retain and articulate product related information and provide unscripted responses on appropriate subject matter

Qualifications

  • Bilingual Spanish
  • Vehicle Title Processing experience preferred
  • Automotive background
  • High School or GED required
  • 1 year of customer service and administrative experience
  • Automotive/auction experience preferred
  • Must be 18 years of age and have a valid driver’s license in compliance with company requirements

Dealer Relations Coordinator II Responsibilities

  • All the responsibilities listed above in addition to the following:
    • Identify and provide customer service and experience recommendations to the Manager to enhance the ADESA  brand.
    • May be responsible for assisting and training newly hired employees.
    • Take leadership role on sale days to triage immediate customer issues enabling on-the-spot resolutions to ensure optimal customer experience, maximize sales and support team members
    • Ensure all reserve prices and declarations are present and accurate.  Utilize market conditions to effectively qualify reserve processes and negotiate sales.
    • Collaborate with dealer registration to assist with customer sign-up and information changes.
    • Process any online arbitration until the case is closed.
    • Maximize the number of DealerBlock and Simulcast listings by working with related departments within the auction.
    • Audit online representation of vehicles – photos, condition, damages, and announcements. 
    • Contact dealers in territory to run aged units on sale day.

 

Qualifications - Dealer Relations II

  • High School or GED required
  • 3 years of customer service and administrative experience
  • Automotive/auction experience preferred
  • Must be 18 years of age and have a valid driver’s license in compliance with company requirements



ADESA Benefits and Perks

Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!

 

Other Requirements

To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. 

  • The physical activity requirements of the position range from light to medium physical work
    • Constant - standing, watching, touching, listening repetitive motion
    • Frequent – talking
    • Potential running, jumping, yelling or other rapid or forceful movement in emergency situations
  • Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions

 

Physical Working Conditions:

This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations.

Legal Stuff

Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.

 

ADESA is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  ADESA also prohibits harassment of applicants or employees based on any of these protected categories.

 

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.   

 

Last updated on Mar 22, 2024

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