Lead application support engineer

Pay rate 70 to 75

• 3+ years of industry experience
• Diagnose system faults and data integrity issues, leveraging your deep understanding of how the system should operate.
• Proficient in Oracle SQL

• Proficient in python (Writing python queries, produce algorithms to extract the data & massage the data.)
• Familiar with Data Analytics, Data manipulation, ETL (Will be working with database)
• Linux/Unix bash and shell
• Experience with web applications
• Fluent in a scripting or programming language
• Familiar with a cloud environment Write scripts to automate repetitive tasks
• Work closely with development teams to propose fixes or design changes, implementing fixes yourself where appropriate.
• Own customer reported issues escalations and coordinate with engineering teams to respond and resolve within SLAs
• Report status of open field cases and recommended course of actions to resolve
• Identify opportunities for improving troubleshooting techniques and building diagnostic tools
• Understand and communicate application workflow and behavior to assist customers and/or customer support teams
• Operate as a customer advocate in the product support lifecycle, including field issue resolution and maintenance releases, leveraging your in-depth product and technical knowledge
• Design, develop, test, debug and implements operating systems components, software tools and utilities
• Determines systems software design requirements
• Ensures that system improvements are successfully implemented and monitored to increase efficiency
• Document knowledge and transfer knowledge to colleagues

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Last updated on Jan 10, 2023