L3 Deskside Support Technician

Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap – Right Talent – Right Time – Right Place – Right Price and acting as a Career Coach to our consultants.
 
Please find below the job description.
 
Position: L3 Deskside Support Technician
Location: Blue Springs, MS 23328
Type: Contract to Hire
 
FLEX SHIFT:
Contractor will be expected to rotate between 2 shift schedules: Day Shift & Mid Shift (10:00am - 6:30pm)
Weekly On-call Rotation for afterhours
 
Required Skills:

• Desktop Support
• 5-10 years Cisco Networking experience
• Cisco CCNA certification a plus!
• Network (LAN, WAN and Wireless)

 
Description:

• Deskside Level 3 position will support the world's largest automotive manufacturer.
• The Deskside Level 3 technician is aligned to a Team Leader or Regional Service Manager for administrative and HR purposes but will take day to day work direction from the supported customer.
• This Level 3 position requires a blended skillset of intermediate to advanced technical skills to support end-user services including hardware, software, applications, printer support, vendor management, procurement, as well as supporting network, server, automation, and data storage infrastructure.
• This Level 3 position is primarily a 1st shift role, however, the candidate must be willing and able to work flexible shifts, overtime, after hours, weekends, holidays, and emergency callouts as needed to support the customer.
• The Level 3 technician will be heavily involved in projects throughout the facility, many of which cannot be completed during production hours.
• The Level 3 technician must have good interpersonal, communication, administrative, and documentation skills and must be a good team player.
• The supported facilities are very large in nature and the Level 3 technician must be able to walk long distances frequently throughout the day often while carrying items up to 50lbs.

 
Requirements:

• Troubleshooting & admin of Cisco Layer 2 & Layer 3 Routing, Cisco Wireless Networks, Cisco PBX Administration, Cisco standard protocols and Cisco CCNA certification
• Ability to support IT Cabling, Infrastructure Planning, and Design. Examples of scope work (cable patching, switch config/deploy, port enable/disable, analyze network traffic)
• TCP/IP, DHCP, Subnetting, VLAN, POE
• Experience with packet capturing, example: Wire Shark
• Network maintenance, support and refresh
• Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution
• Data Center (Server Room) Management
• Site infrastructure knowledge (Power/UPS, HVAC, cabling, etc.)
• Experience installing and troubleshooting server room hardware components, such as Rack Servers, Fiber, switches, disk drives, memory, etc.
• Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution
• Server Management
• Knowledge of DHCP, DNS, Print Server, File Shares, Microsoft SCCM
• Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution
• Working knowledge/experience supporting Hardware for servers, data backup libraries and SAN/NAS
• Server, storage and backup systems maintenance, support and refresh: Rackmount, install and configure server hardware
• Critical plant floor hardware support
• First level of support Business and Plant Floor applications, managing escalation of issues to the Subject Matter Experts (SME's)
• Excellent troubleshooting (critical thinking), problem solving & root cause analysis skills for Outage & Problem Management
• Exceptional customer service and ability to work well under pressure e.g. plant down situation, outages, critical plant floor equipment require a 15-minute turnaround time
• Ability to lift 50 lbs. and be able to climb ladders and staircases to access IT equipment
• Strong team worker with professional demeanor and strong ethics
• Good written and oral communication skills are required
• Experience with remote control tools and remote support (off-site)
• Ongoing support of various Manufacturing computer systems
• Windows Active Directory: Maintenance kiosks, OU configuration, Group Policy Objects
• Change Management process

 
Nice to Have Skills:

• Experience or knowledge of CRAC/HVAC Units and UPS preferred
• Experience using a ticket management system for work prioritization and daily workload management
• ITIL, CCNP, CCIE, CCNE and/or MCSE certifications are desired
• Experience and/or knowledge of PLC's a plus.
• Plant Monitoring software knowledge (Active Plant, Wonderware, Ignition)
• Knowledge of iGear, Kepware, or other machine data gathering tools
• SQL Server database administration (backups, security, monitoring, etc.)
• Manage storage and backup systems
• Previous experience supporting a large corporate, manufacturing environment
• Experience working with VMware vSphere
• 3 to 5 years of experience performing Level 3 responsibilities
• Knowledge of Cisco Voice over IP hardware/software/server operation/configuration
• Experience on InTune/iPhone support is an in advantage

 
 
If you are interested, please forward your resume to Amir@Net2Source.com, You can also reach me at (+1-201-354-1049).
 
Why work with us - At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management and beyond.
 
Equal Employment Opportunity Statement:
Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
 
Awards and Accolades:

• America's Most Honored Businesses (Top 10%)
• Awarded by USPAAC for Fastest Growing Business in the US
• 12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)
• Fastest 50 by NJ Biz (2020, 2019, 2020)
• INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list)
• Top 100 by Dallas Business Journal (2020 and 2019)
• Proven Supplier of the Year by Workforce Logiq (2020 and 2019)
• 2019 Spirit of Alliance Award by Agile1
• 2018 Best of the Best Platinum Award by Agile1
• 2018 TechServe Alliance Excellence Awards Winner
• 2017 Best of the Best Gold Award by Agile1(Act1 Group)

 
 
Regards,
 
Amir Ahmad
Account Manager
Net2Source Inc.
Global HQ Address – 270 Davidson Ave, Suite 704, Somerset, NJ 08873, USA
Office: (201) 340-8700 x 428 (EXT )| Cell: +1-201-354-1049 | Fax: (201) 221-8131| Email: amir@net2source.com
Web: www.net2source.com | Social: Facebook | Twitter | LinkedIn
 
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Last updated on Nov 1, 2023