As the Claims Support Specialist, you will be responsible for handling tasks within the Claims Support Team, including but not limited to: in-bound phone and e-mail inquiries, bulk billing, claims FNOL, and program claims. You will exemplify strong customer service orientation and the desire to help our customers with their questions. The position will complete a variety of items in tandem with other departments to make sure customer needs are being met. You will work to create exceptional customer experiences while contributing to individual and team goals. This position will require you to be in the office for the training period which is a minimum of 6 months.
Accountabilities:
- Acts as first point of contact for customers, agents, and third parties via multiple platforms, including phones and emails.
- Completes claims billing transactions with minimal guidance.
- Handles new first notice of loss claims for GuideOne and Program Partner policies.
- Collaborates with other departments to ensure FNOL accuracy.
- Completes other claim items including but not limited to: policy verifications, TIN verifications, updates to existing claims, etc.
Required Qualifications:
- High School Diploma or equivalent education is required.
- Two to five years of customer service experience in the insurance industry, or equivalent combination of education and/or experience.
- Insurance knowledge or relevant work history beneficial.
Recommended Qualifications:
- Exceptional customer service orientation; ability to build and foster strong working relationships with Claims personnel at all levels.
- Familiar with common insurance concepts, practices and procedures.
- A basic understanding of Microsoft products (Word, Excel, Outlook).
- Demonstrated strong written and verbal communication skills, including the ability to handle difficult customer situations.
- Attention to detail and organizational skills.
- Ability to complete training program, including effective partnership with a peer trainer and understanding of training materials.
- Ability to follow department policies and guidelines, including aux (non-available) time, and additional SLA’s (service level agreements) as set by the Claims Supervisor.
Benefits:
We are proud to offer a robust benefits suite that includes:
- Competitive base salary plus incentive plans for eligible team members
- 401(K) retirement plan that includes a company match of up to 6% of your eligible salary
- Free basic life and AD&D, long-term disability and short-term disability insurance
- Medical, dental and vision plans to meet your unique healthcare needs
- Wellness incentives
- Generous time off program that includes personal, holiday and volunteer paid time off
- Flexible work schedules and hybrid/remote options for eligible positions
- Educational assistance
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Last updated on Feb 13, 2025