Catering Manager OEM - Hilton Tucson El Conquistador

Markets catering services, food and beverages and banquet facilities through direct client contact to maximize profits from food & beverage revenues and meeting room rental.  Supervises hotel and banquet staff to ensure proper delivery of services.  Maintains ongoing relationships with hotel clients. Advises hotel management and negotiates contracts and agreements.

 

Primary Responsibilities:

 

Ø  Establishes client base of organizations, associations, social and corporate businesses through direct outside and inside sales effort for the purpose of securing business for the hotel to ensure that predetermined sales expectations are met or exceeded.

Ø  Develops and maintains relationships with key clients in order to produce additional business.

Ø  Negotiates food and beverage prices, meeting room rental, function space, room rates and hotel services.  Confirms in writing to the client and affected departments all requirements via Catering Sales contract or Event Order.

Ø  Conducts tours of the hotel and banquet facilities and exposes clients to facilities and services; entertains qualified potential clients.

Ø  Accurately forecasts individual booking revenues and cancellations; accurately tracks consumption on all bookings.

Ø  Assists the Director of Catering or General Manager with the implementation and achievement of the Catering Department Marketing Plan.

Ø  Assists the client in menu planning; coordinates food, beverage, meeting room set-up, decorations and other services as requested by the client; assures that all requirements are communicated and completed to the clients specifications.

Ø  Responds quickly to guest requests in a friendly manner.  Follows up to ensure guest satisfaction.

Ø  Provides a professional image at all times through appearance and dress.

Ø  Follow company’s policies and procedures and is able to effectively communicate them to subordinates.

Ø  Fulfills Manager on Duty shifts.

 

Note:  Catering Sales Manager is in sole charge and responsible for the supervision of catered hotel events during scheduled work periods.

 

Relationships:

 

Internal:         All hotel departments: Communicate client expectations and coordinate delivery of services to the guest.

Sales Staff:                   Share leads/referrals.

Banquet Staff:             Supervision.

External:        Guests:                        To provide service.

Vendors:                      Supervision/Contracts for goods/services.

Competitors:                Analyzes competitors and business

Conditions to develop marketing strategies

                                   

Qualifications:

 

Education/Experience: College Degree, extensive work experience or equivalent.  A minimum of two years in sales and marketing to include one year of food and/ or hospitality related work experience is preferred.  Special consideration will be given to those who exhibit exemplary performance.

 

Certification and/or License Requirement: Alcohol awareness certification as required by local or state government agency.

 

Skills:

            Interpersonal skills.

            Sales/negotiating abilities.

            Attention to detail.

            Computer skills.

            Planning and organizational ability.

 

Working Conditions:

Will be required to work nights, weekends and holidays.

Will be required to work in fast paced environment.

 

Physical/Cognitive Activities:

 

Catering & Events Sales Manager

 

 

The Catering Sales Manager will focus on selling and negotiating catering and banquet services, therefore a significant portion of time is spent speaking, listening, thinking, reasoning, and writing.  Mathematical skills, including basic math, problem solving, forecasting, profit/ loss concepts, variances and percentages are often used. Supervisory and management activities are ongoing.

A significant amount of time is spent communicating and interacting with various people inside and outside of the hotel. 

Reading and writing abilities are often used when communicating with the hotel outlets and outside contacts when planning menus and services, as well as to document any sales related activity.

A large portion of time is spent supervising production crews, conducting tours, meeting and greeting clients and/or meeting and directing with other hotel departments.

Some travel is necessary in order to meet potential clients and to attend conventions and trade shows.

•

Last updated on Sep 30, 2024