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PST Staff

amartha · 30+ days ago

South Jakarta, Indonesia

Negotiable

Full-time

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Answering questions about a company's products or services. Through Email all channels, and serve First Layer Agents escalations
Processing orders and transactions
Resolving issues and troubleshooting technical problems
Delivering information about a company's offerings
Providing proactive First Layer Agents outreach
Handling customer complaints, from case escalations.
Collecting and analyzing customer feedback.

Requirements

Has a bachelor’s degree from a college/university Or 6 months to 1-year BPO experience if the non-degree holder
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively
Have 30-35wpm typing skills
Ability to communicate effectively through chat/e-mail
Willing working in shifting and flexible working hours
Internet knowledge : Understand basic knowledge of the internet, social media, and being able to use computers
Basic English : Ability using English writing and speaking.

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Last updated on Aug 21, 2024

About the company

amartha

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