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Integrated Service Delivery

Miami/Boca Raton, FL, FL, US
$100k+
Estimation
Full-time
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  • Should have more than 20+ years of experience in IT ASM (Application Service Management), AD / Transformation large programs.
  • Should have done excellent customer stakeholdership management in all levels including CTO/CIO & business stakeholders.
  • Should have retail experience , supply chain and handled stores ( POS ) operations from IT perspective.
  • Preferably worked in service oriented company with ISD Experience.
  • Technology neutral but preferably Iseries, JAVA Microservices.
  • Ensure all SLA and KPI are met at account level and avoid penalty. Knowledge on Oracle, Client, and quite a bit of mainframe & AS400 would be beneficial.
  • Ensure to take team mentoring and shaping to next level for WIN-WIN situation.
  • Handling Digital transformation is a BIG +
  • Should have handled the innovation journey guiding team and taking to next level.
  • Contract management ( SOWs , FPP ) and pricing preparation and negotiation skills.
  • Prepare and walkthrough quarterly business reviews with VPs and CTO.
  • Conduct daily / weekly / bi-weekly / monthly meeting with customer stakeholders.
  • Keep the customer annual score to 100% year on year.
  • Ensure organization goals like no escalations, smooth delivery, revenue and margins (prep and tracking) are achieved.
  • Excellent presentation skills and communication skills is mandatory.
  • Flexible in travel, if required.
  • Excellent ITSM experience end to end ( IM, PM, CM, Service request ), Critical incident management process with ServiceNow ticketing tool.
  • AGILE and Devops is much needed experience.
  • Should know the Infrastructure operations as well.
  • Azure cloud experience is big advantage.
  • Manage all the programs through Service delivery managers / program managers for various programs.
  • Excellent collaboration mindset with all internal stakeholders between delivery and sales.
  • Penetration of opportunities proactively and win the opportunities.
  • Proposal writing and walkthrough.
  • Conducting appraisals and providing feedback frequently.
  • Decision making on hiring and other actions in collaboration with HR / resourcing team.

Last updated on Oct 18, 2022

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