Technical Lead-Mainframe( Banking & Insurance)/ Lead Production Support( banking)

Key Accountabilities:

To assign and track tickets and change requests for service delivery. (1.) To develop and guide the team members in enhancing their technical capabilities and increasing productivity (2.) To work towards continuous improvement and perform root cause analysis on an ongoing basis. (3.) To monitor and track tickets or change requests and manage SLAs. (4.) To prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations

Technical Skills (APPS)-Mainframe-Language-Mainframe - PL1

Technical Skills (APPS)-Mainframe-Databases-Mainframe - DB2