VP - Experience & Engineering

WHO ARE WE?

The bigger picture: DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, TikTok, eBay, ASOS, Zoopla, Twitch, Patagonia and many, many more. 

Our team of 4,000+ digital specialists across 30+ locations on five continents deliver pioneering work on a global scale with a boutique culture. We live and breathe our ‘big enough to cope, small enough to care’ ethos, providing an inclusive, supportive and exciting place to accelerate your career.   

This role is part of our Personalised Creative team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients including eBay, Ancestry, Walmart, and more! 

JOB PURPOSE:

As the Business Development Executive you are directly responsible for the engagement and acquisition of Small to Medium-sized retailers and brands onto the eBay marketplace platform.With the explosive growth of digital commerce, eBay Australia seeks a high-calibre, SMB Business Development Manager to join the commercial sales team.

This unique role is a hybrid position that will see you employed by DEPT® and work onsite at eBay assisting with acquiring Small to medium-sized retailers and brands onto the eBay platform.
You will have a hunger and determination to win new business, be passionate about digital commerce, have knowledge and experience within the retail industry, and have a genuine curiosity about e-commerce.

Using your outstanding B2B sales expertise, you will engage directly with key strategic clients to close the deal in a way that benefits all parties most professionally. You will implement your outstanding consultative sales skills to communicate and negotiate with decision-makers of Australian SMBs.


KEY RESPONSIBILITIES:

• Work with SMB and Acquisition manager at eBay to develop and implement a strategic acquisition plan to boldly drive eBay’s growth with SMB merchants
• Onboard a target list of businesses in strategically valuable categories and also provide onboarding assistance to warm leads registering on the platform each month, predominantly through cold calling but also through SMS, Zoom, email and attending industry events
• Provide eBay platform training and guidance on marketplace integration strategies to assist with getting the merchant's inventory listed, plus educate on Commerce best practices and data optimisation strategies to get their listings selling quickly
• Rely on industry knowledge, website research and past sales experience to build an effective pitch/proposal for each new merchant that will convince them to list and sell on eBay Australia
• Gain merchant commitment to deliver competitive selection, pricing and product selection on the eBay marketplace platform
• Build and manage a pipeline with regularly shifting priorities and urgencies, and be an organised administrator working within a defined sales process with continued momentum and focus throughout the short, medium and long sales cycles
• Detail all communication with merchants in an accurate and timely manner whilst ensuring key highlights are communicated and clearly understood by key internal stakeholders
• Develop positive cross-functional relationships internally (finance, compliance, legal, marketing, product and integration) to enable efficient interaction between eBay and the customers
• Effectively cross-sell and up-sell full eBay Inc. value proposition 

SKILLS AND PREVIOUS EXPERIENCE:

• Candidate must have a genuine passion for retail, technology and e-commerce
• Bachelor’s Degree in Business, Marketing, Finance or a related field. Master’s Degree a bonus
• 2+ years experience in Sales & Business Development “hunting”, ideally in a strategic and consultative style sales role
• Experience in cold calling, face-to-face interaction and negotiation with executive decision-makers 
• Highly effective interpersonal skills to work with a variety of internal eBay teams and excellent presentation skills with both customers and senior executives
• Demonstrated ability to think creatively and innovatively
• Familiarities with eBay sites and businesses; or broader retail, marketplace and e-commerce experience is a strong plus. Enthusiasm for these areas is a must
• Skills to thrive in a high-energy, dynamic environment
• Results & financially driven, analytical, self-motivated & a “hands-on” person with proven ability to meet objectives and exceed targets
• Ability to work autonomously as well as in a team – although the role will see the person interacting with many levels and across several subject areas, this person must be able to self-manage and show initiative by being proactive
• A great sense of humour & fun to work with

THE PERKS! 

You'll have access to our ‘Benefits’ offering. This includes an abundance of additional leave offerings (think Doona Day, Birthday leave and Parental leave options for all), annual working-from-home allowances and access to development opportunities. 

This is your chance to be part of a team of humans - we come together in support, love and humanity to celebrate what makes each of us special. If that sounds like you, get in touch!
Check us out! www.deptagency.com

Not sure you meet all the qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they feel they may not meet every qualification, when, in fact, they often do!

DEPT® is proudly committed to creating a diverse and inclusive environment and strongly encourage you to apply. If you require additional support or accommodations to fully engage in our recruitment process, please reach out to Kate McGreavy at kate.mcgreavy@deptagency.com. Your needs related to job applications or interviews matter to us!

Please note that the successful applicant for this position will be subject to a background check, in line with legislative requirements

DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.

Learn more about our diversity, equity, and inclusion efforts here.

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Last updated on Aug 26, 2024