Job Title: ServiceNow Developer – Platform Engineer
Location: Fully Remote
Clearance Requirement: Secret Clearance
Contract: 5-Year Contract
Program: Department of State (DOS) – ADD
Job Description:
Improvix Technologies is seeking a talented and experienced ServiceNow Developer – Platform Engineer to support the Department of State’s ADD (Agency Data Division) program. This fully remote position will involve managing and expanding ServiceNow solutions for various components within DOS. As part of a 5-year contract, the ServiceNow Developer will focus on optimizing workflows, creating customized applications, and ensuring that teams without dedicated ServiceNow environments can leverage centralized resources effectively. This role will require advanced expertise in platform engineering, integration, and working with stakeholders to provide scalable ServiceNow solutions across multiple DOS divisions.
Key Responsibilities:
- Platform Development & Management: Design, develop, and maintain customized solutions and applications on the ServiceNow platform to meet the needs of various DOS components.
- Collaborate Across Divisions: Work closely with DOS teams that lack the resources to build their own ServiceNow environments, creating tailored solutions to meet their operational requirements.
- Integrations & Automations: Implement and integrate ServiceNow with other enterprise systems, automating processes to improve efficiency and consistency across the organization.
- Support ServiceNow Governance: Ensure that all ServiceNow solutions align with DOS policies and governance frameworks, promoting standardized workflows and compliance across the board.
- Technical Leadership: Provide technical expertise, troubleshooting, and ongoing support to DOS ADD and other components, ensuring optimal performance and reliability of the ServiceNow platform.
- Customization & Scripting: Develop custom scripts, workflows, and UI components to enhance the user experience and functionality of the platform.
- Documentation & Training: Create detailed technical documentation and deliver training sessions for end-users and stakeholders, ensuring effective use and understanding of ServiceNow capabilities.
Required Qualifications:
- Clearance: Active Secret Clearance
- Experience:
- 5+ years of experience as a ServiceNow Developer or similar role, with a focus on platform engineering and application development.
- Extensive experience integrating ServiceNow with other systems and automating workflows using ServiceNow’s capabilities.
- Strong understanding of ServiceNow platform architecture, modules, and customization best practices.
- Technical Skills:
- Proficiency in JavaScript, HTML, CSS, and AngularJS within the ServiceNow ecosystem.
- Experience with web services, REST, SOAP, and third-party integrations.
- Familiarity with IT Service Management (ITSM), IT Operations Management (ITOM), and other ServiceNow modules.
- Soft Skills:
- Excellent communication and collaboration skills to work across multiple DOS components.
- Ability to deliver training and write comprehensive technical documentation for end-users.
- Proven ability to manage projects and prioritize tasks in a fast-paced environment.
Preferred Qualifications:
- Certifications:
- ServiceNow Certified System Administrator
- ServiceNow Certified Application Developer
- Experience supporting federal government contracts, specifically within the Department of State or similar agencies.
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Last updated on Oct 17, 2024