Are you based in Argentina, Brazil or El Salvador?
We're excited to receive your application! We encourage candidates from these locations to apply.
US Based Clients. Must be Proficient in English Written and Verbal Skills.
Only Resume Written in English will be Accepted.
The Client Success and Implementation Manager at Teem is responsible for ensuring the successful implementation and ongoing success of our clients. In this role, you will work closely with our sales, implementation, and customer success teams to deliver exceptional service and support to our clients.
Key Responsibilities:
- Collaborate with sales teams to ensure a smooth transition from sale to implementation.
- Take ownership of client onboarding and work closely with the implementation team to ensure a seamless and efficient implementation process.
- Develop a deep understanding of our clients' business needs and goals.
- Proactively identify opportunities to upsell and cross-sell additional products or services to clients.
- Serve as the main point of contact for clients during the onboarding and implementation process.
- Provide ongoing support and guidance to clients to ensure their success with our products and services.
- Collaborate with the customer success team to identify and address any client concerns or issues.
- Maintain accurate records of client interactions and update relevant systems and databases.
Requirements
- Prior experience in a client success or implementation management role.
- Excellent communication and interpersonal skills.
- Strong problem-solving and critical-thinking abilities.
- Ability to multitask and prioritize tasks effectively.
- Experience in the software or technology industry preferred.
- Proficiency in CRM software and other relevant tools.
- Demonstrated ability to build and maintain strong client relationships.
- Proactive and self-motivated mindset.
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If you are passionate about client success, thrive in a fast-paced environment, and enjoy working with cross-functional teams to deliver exceptional service, we would love to hear from you. Join us at Teem and help drive the success of our clients while contributing to the growth and success of our company.
Benefits
- 100% Remote
- Training & Development
- Work From Home
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Last updated on Aug 28, 2024