Delivery Director

Delivery Director – Engagement & Management

 

About us

 

We turn customer challenges into growth opportunities. 

Material is a global strategy partner to the world’s most recognizable brands and innovative companies. Our people around the globe thrive by helping organizations design and deliver rewarding customer experiences.

We use deep human insights, design innovation and data to create experiences powered by modern technology. Our approaches speed engagement and growth for the companies we work with and transform relationships between businesses and the people they serve.

Srijan, a Material company, is a renowned global digital engineering firm with a reputation for solving complex technology problems using their deep technology expertise and leveraging strategic partnerships with top-tier technology partners. Be a part of an Awesome Tribe

 

 

About Role and Career Path

• Step towards becoming Full lifecycle business leader with end-end responsibility – Be the ‘Individual CEO’ for bouquet of accounts of Srijan Material India
• An opportunity to drive digital transformation and co-create value for customers. The candidate is expected to mine existing accounts of Srijan Material through differentiated value proposition.
• Offers a chance to work with diverse teams and an unparalleled fast track growth.

 What are you accountable for?

• Grow portfolio share from our existing customers by becoming a trusted advisor and consultative selling.
• Responsible for building pipeline, deal conversion, and maximizing portfolio size
• Develop and drive growth & account plans, and strategies that improve results for clients, while growing the account portfolio.
• Identify potential project risks and issues that could impact delivery timelines or quality. Develop strategies to mitigate risks and implement contingency plans when necessary.
• Identify opportunities to optimize the delivery process, enhance efficiency, and streamline workflows. Implement lessons learned from previous projects to drive ongoing improvement.
• Managing project issues/risks and client expectations and escalating as needed
• Assisting in building playbooks and benchmarks from completed projects
• Maintaining client relationships for all ongoing projects and drive recurring services bookings in your accounts.
• Having an exceptional ability to effectively negotiate and collaborate across teams and organizations will help you to succeed in this role.
• Supporting critical leadership reviews and presenting the status of the programs internally and externally
• Continuously innovating and improving processes to optimize program efficiencies are key to being successful.

 

  What are we looking for?

• Overall 15+ years of work experience
• 4+ years of delivery and consulting experience in digital technology space
• 4+ years of account mining in Professional services
• Ability to partner with CXO/CIO of global companies and engage customers on Digital and Cloud conversations
• Passionate on solving customer problems working together with diverse teams
• Ability to collaborate with Account Managers and Practice leads
• Willingness to take a hands-on approach to manage client needs and troubled engagements

 

Why work for Material?

In addition to fulfilling, high-impact work, company culture and benefits are integral to determining if a job is a right fit for you. Here’s a bit about who we are and highlights around what we offer.

Who We Are & What We Care About

·       Material is a global company and we work with best-of-class brands worldwide. We also create and launch new brands and products, putting innovation and value creation at the center of our practice. Our clients are in the top of their class, across industry sectors from technology to retail, transportation, finance and healthcare.

·       Material employees join a peer group of exceptionally talented colleagues across the company, the country, and even the world. We develop capabilities, craft and leading-edge market offerings across seven global practices including strategy and insights, design, data & analytics, technology and tracking. Our engagement management team makes it all hum for clients.

·       We prize inclusion and interconnectedness. We amplify our impact through the people, perspectives, and expertise we engage in our work. Our commitment to deep human understanding combined with a science & systems approach uniquely equips us to bring a rich frame of reference to our work.

·       A community focused on learning and making an impact. Material is an outcomes focused company. We create experiences that matter, create new value and make a difference in people's lives.

 

 

 What We Offer

·      Professional Development and Mentorship 

·       Hybrid work mode with remote friendly workplace. (6 times in a row Great Place To  Work Certified). 

·       Compelling employee benefits including leaves and health benefits 

·      Culture of growth, wellness and learning and opportunity to be a part of a fast growing organisation with ample opportunities to build               things.

 

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Last updated on Oct 14, 2024